We are looking for a skilled IT Service Desk / Help Desk Support professional to join our team. This role involves close collaboration with clients and internal team members to resolve support tickets and provide technical troubleshooting assistance to customers and international end-users.

Key responsibilities

Troubleshoot and resolve issues related to desktop operating systems, applications and software, printers and peripheral devices, and VPN connectivity
Manage and maintain Office 365 accounts, including administrative support as needed
Administer and troubleshoot desktop antimalware solutions, including virus and malware-related issues
Manage Active Directory users, permissions, and access rights
Perform routine desktop OS maintenance, diagnostics, and troubleshooting
Install, configure, and provide support for various applications required by end users
Provide timely and effective technical support while maintaining a high level of customer service
Collaborate with clients and internal teams to investigate and resolve technical issues

About you

At least 2 years of experience in a Service Desk, Help Desk, or similar IT support role
Strong troubleshooting skills in Active Directory — user management and permissions
Strong troubleshooting skills in desktop operating systems — Windows, Mac, etc.
Strong troubleshooting skills in Office 365 — account management and administrative support
Strong troubleshooting skills in VPN and firewall management
Strong troubleshooting skills in printer connectivity and hardware-related issues
Excellent communication skills and ability to effectively communicate and work with international clients and end users
Strong problem-solving and troubleshooting abilities
Customer-focused approach with good attention to detail
Willing to work onsite in BGC, Taguig and willing to work on a night shift, from 8:00 PM to 5:00 AM Manila Time

Benefits

HMO coverage effective Day 1 of employment
Pet insurance effective Day 1 of employment
Group life insurance effective Day 1 of employment
Night Shift Differential – 10% for hours worked between 10:00 PM and 6:00 AM
Holiday Premium Pay
Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG
Annual Performance Review and Bonus
13th Month Pay
Subsidized Meals & free coffee/snacks
Shuttle Service
Service Incentive Leaves (accrued 12SL, and 12VL)
Quarterly Rewards and Recognition

About IT by Design

IT By Design is a global IT services company that partners with Managed Service Providers (MSPs) to help them grow and succeed. We provide IT talent, technical expertise, and business solutions that empower our partners to deliver exceptional technology services to their clients.

Help Desk Specialist (L1/L2)