About This Role

Wells Fargo is seeking a Customer Service Associate Manager (Spanish Bilingual). We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In This Role, You Will

Supervise the daily activities of a Loan Production or Loan Servicing team to ensure timely completion, quality, and compliance in Lending Operations functional area
Provide quality customer service to internal and external customers
Identify opportunities for process improvement and risk control development in loan production or loan servicing activities
Make day to day supervisory or tactical decisions related to Lending Operations functional area
Resolve issues related to loan processing, documentation, pre-closing tasks, loan servicing activities, or underwriting under the direction of management
Ensure compliance with Wells Fargo investor, legal, regulatory, or business policies
Collaborate and consult with bank departments, vendors, merchants, clients, or investors
Manage allocation of people and financial resources for Lending Operations
Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications

4+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of Leadership experience
Spanish Language Proficiency: Ability to communicate, comprehend and articulate information professionally and effectively in Spanish, both verbal and in writing
Bilingual Contact Center Experience: Previous experience working in Spanish-bilingual environment, preferably within customer service or contact center operation

Desired Qualifications

Professional proficiency in Spanish, with the ability to communicate effectively

Job Expectations

Demonstrate flexibility to work U.S. business hours, with typical shift start times ranging from 10:00 PM to 07:00 AM PHT
Report on-site at the designated work location as required
Eligible for a hybrid work arrangement, subject to business needs and company policy

Posting End Date

3 Nov 2026

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

Third-Party recordings are prohibited unless authorized by Wells Fargo.
Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Reference Number

R-582381