What this job involves:

As a Facilities Coordinator within JLL's Real Estate Management Services (REMS) team in the Philippines, you'll play a crucial operational role in delivering comprehensive property and facilities management solutions that enhance asset value and tenant satisfaction. This position sits at the heart of day-to-day building operations, where you'll coordinate maintenance activities, manage service requests, liaise with vendors and contractors, and ensure seamless facility performance across commercial properties. Working closely with the client, facilities team including vendors you'll help maintain safe, efficient, and well-functioning buildings while supporting JLL's commitment to operational excellence in the Philippine real estate market. Your organizational abilities and customer-focused approach directly impact client retention, facilities performance, and JLL's reputation as a leading integrated facilities management provider in the region. You'll serve as the vital connection point between employees and their workplace environment, ensuring every individual has an exceptional daily experience that supports their productivity and wellbeing. This role is centered on creating welcoming, efficient, and engaging workplace experiences through hands-on coordination of services, events, and day-to-day operations that make workspaces feel vibrant and functional. You'll be the friendly face that embodies commitment by helping employees navigate their workspace, connecting them with resources, and ensuring their needs are met with enthusiasm and professionalism. Your role involves coordinating workplace amenities, managing visitor experiences, and facilitating smooth operations that allow everyone to focus on their best work.

What your day-to-day will look like:

Coordinate facility maintenance requests and work orders, ensuring timely dispatch to technician, housekeeping or contractors and tracking completion to meet service level commitments.

Serve as primary liaison for tenant inquiries and service requests related to facilities operations, maintenance issues, and facility amenities, providing prompt and professional responses that ensure tenant satisfaction.

Schedule and coordinate preventive maintenance programs, contractor visits, equipment servicing, conduct facility floor walks and inspections, and monitoring repair activities while maintaining accurate records and ensuring compliance with maintenance schedules.

Support vendor management activities including coordinating contractor access, monitoring service delivery quality, processing invoices for approval, and maintaining vendor contact information and contract documentation.

Coordinate and execute workplace events, meetings, and activities that foster community engagement and collaboration

Manage reception duties including greeting visitors, processing deliveries, and maintaining security protocols as necessary.

Oversee daily workplace operations such as conference room bookings, catering coordination, and equipment management

Support onboarding processes for new employees by providing workplace orientations and resource guidance

Maintain workplace amenities and common areas to ensure they remain clean, organized, and fully stocked

Assist with space planning logistics including moves, furniture arrangements, and workspace reconfigurations

Monitor and track facility-related expenses against budget allocations, processing purchase orders, reconciling service invoices, and providing regular expenditure reports to Facility Manager for financial oversight.

Vendor coordination through securing quotations for various facility services/product as may be required.

Perform and manage inventory management for various facility supplies such as office supplies, pantry, housekeeping, and others.

Maintain comprehensive facilities documentation including maintenance logs, equipment records, safety inspection reports, client correspondence, and facility operational manuals ensuring information accuracy and accessibility.

Any other facilities-related tasks that may be assigned to you from time to time.

Required Qualifications:

Bachelor's degree in Business Administration, Facilities Management, Property Management, Hotel and Restaurant Management, or related field from a recognized institution.

Minimum 1-3 years of experience in facilities coordination, property management support, building operations, or customer service roles within commercial real estate or corporate environments.

Strict compliance with JLL and client policies including daily attendance requirements.

Strong customer service orientation with excellent communication skills in English and Filipino, capable of professionally handling tenant concerns and maintaining positive relationships with diverse stakeholders.

Solid organizational and multitasking abilities with keen attention to detail, able to manage multiple service requests and coordinate various activities simultaneously in a dynamic environment.

Proficiency in Microsoft Office applications (Outlook, Word, Excel) and ability to learn facilities management software systems including CMMS platforms and property management tools.

Basic understanding of building operations, maintenance processes, and facility systems to effectively coordinate service requests and communicate technical requirements to contractors and vendors.

Professional demeanor with strong work ethic, reliability, and willingness to occasionally work beyond regular hours to address urgent facility matters or support building operations requirements.

Preferred Qualifications:

Previous experience using computerized maintenance management systems (CMMS) such as Maximo, Corrigo, or similar facilities management platforms.

Familiarity with commercial office building operations including HVAC systems, electrical systems, plumbing, fire safety equipment, and general building maintenance requirements.

Knowledge of Philippine building codes, occupational safety and health regulations, fire safety standards, and compliance requirements applicable to commercial properties.

Experience in facility management, real estate services, or integrated facilities management with understanding of tenant relations and lease administration basics.

Understanding of vendor management practices including service contract administration, performance monitoring, and invoice verification processes.

Exposure to budget tracking, purchase order processing, or basic financial administration related to facility operations and maintenance expenditures.