Job Description

9th in Great Place to Work's Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine's 2026 World's Most Admired Companies

4th in Great Place to Work's Best Company To Work For 2025

Top GBS Employers for the Philippines (2025) by the Everest Group

In this role, you will help strengthen how risk is understood and managed across the business. You will support the execution of RCSA - risk and control self-assessments, partner with stakeholders across teams, and contribute to clear, accurate reporting that supports better decision-making.

This is an opportunity to work at the center of risk management activities, where your contributions directly support stronger governance, more effective controls, and a more resilient organization.

Responsibilities

Support the execution of risk and control self-assessments across assigned business areas.
Manage and maintain risk and control data, ensuring accuracy and timely completion of assessment templates.
Facilitate workshops and working sessions to gather inputs, align on requirements, and move assessments forward.
Conduct process and risk mapping and support the development of closeout reports and summaries.
Track open items, data gaps, issues, and action plans through resolution, including consistent follow-up with stakeholders.
Ensure stakeholder expectations, key decisions, and required actions are clearly documented and addressed.
Review outputs for accuracy, completeness, and consistency before finalization.
Partner with cross-functional teams to support improvements in risk and control processes.

Qualifications

Minimum Qualifications

Bachelor's degree or equivalent experience.
Experience in operational risk, control management, audit, compliance, or a related field.
Strong analytical skills with experience working with data and identifying trends or gaps.
Experience preparing clear and concise reports or presentation materials.
Ability to manage multiple priorities and follow through on deliverables.
Strong communication skills, with the ability to explain information clearly to different audiences.
Experience collaborating with stakeholders to gather information and resolve issues.
Proficiency in Microsoft Excel, PowerPoint and AI Tools (Copilot, ChatGPT)

Preferred Qualifications

Experience supporting risk or control assessments in a structured program.
Familiarity with process mapping, risk identification, and control evaluation, issue and events.
Experience facilitating discussions or workshops with business partners.
Experience working with governance, risk, or reporting tools.
Background in financial services or working in a regulated environment.

Additional Details

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:

Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home

American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Analyst - Operations Risk Management