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Professional Area: Global Supply Chain / Customer Service
Role: Temporary (12 months)
Professional Level: Specialist
Reporting to: Global Supply Chain & Customer Service Team Lead / Manager
Contact: Talent Attraction Specialist

Global Supply Chain & Customer Service Specialist (Temporary)

As a Global Supply Chain & Customer Service Specialist, you will manage end-to-end supply chain and customer service operations for finished goods, semi-finished goods, and raw materials within the GBS scope. You will coordinate with factories, suppliers, markets, customers, logistics partners, Finance, R&D, and other stakeholders to help ensure timely and complete product delivery and accurate billing.

You will support supply chain and customer service processes using SAP ECC, IBP, Transportation Modules, and other relevant platforms. You will also serve as a key link among factories, customers, markets, suppliers, and logistics partners while ensuring compliance with company policies and procedures.

As a Global Supply Chain & Customer Service Specialist, you will:

Coordinate the phase-in and phase-out of product portfolios for assigned markets and customers
Maintain accurate customer and material master data
Manage demand changes and communicate updated production requirements to manufacturing locations
Process sales and purchase orders in SAP ECC and IBP, ensuring that all information is accurate and completed on time
Coordinate shipments with factories, suppliers, freight forwarders, carriers, and warehouses to support on-time and complete delivery
Process and monitor shipments using transportation modules and other related platforms
Prepare SAP documents, including order confirmations, pro forma invoices, packing lists, export invoices, credit and debit memos, and authorization requests
Prepare non-SAP documents, including certificates of origin, freshness certificates, and other documents required for customs clearance and billing
Coordinate with logistics partners to ensure transport and shipping documents are completed and provided on time
Respond to business changes involving taxation, regulations, embargoes, and other supply chain requirements
Analyze operational issues, assess business impact, and recommend solutions and process improvements
Support internal and external audit requirements and review relevant J-SOX reports and controls
Create service-related purchase orders and ensure that goods receipts are posted accurately and on time
Coordinate with Finance and other teams to resolve vendor payment, Accounts Receivable, Accounts Payable, and invoice-related issues
Support month-end, quarter-end, and year-end closing activities, including GR/IR clearing and corrective actions for unbalanced purchase orders
Maintain updated backup materials and ensure proper handover before planned absences to support business continuity
Manage additional tasks and projects assigned by the direct supervisor

Requirements:

Bachelor's degree in Supply Chain Management, Engineering, Management, or another related field
3 to 5 years of experience in Supply Chain and Customer Service within a multinational company
Experience using SAP HANA or another ERP system
Good understanding of logistics and end-to-end supply chain processes
Proficiency in Microsoft Office applications
Strong analytical, problem-solving, coordination, and communication skills
Ability to collaborate effectively with internal and external stakeholders across different functions and locations
Ability to manage changing business requirements and resolve operational issues in a timely manner
Fluent in written and spoken English

Are you ready to join us Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor Assessment tests Interviews Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.