About Hugo

Hugo is a next-generation BPO built for today's work. With a global team of over 4,500 people, we focus on high-complexity, judgment-led workflows where nuance matters and traditional outsourcing models fall short. Our teams support demanding digital operations, including AI and model evaluation, trust and safety, crisis and escalation workflows, and advanced customer experience programs.

Our workforce is designed to operate in ambiguity. University-trained teams work within AI-enabled workflows, combining analytical rigor with a strong culture of accuracy and ownership. Since 2017, we've scaled rapidly while maintaining strong retention and consistent execution quality.

We are enterprise-ready, but operate differently. Hugo meets the compliance, security, and operational standards of large global BPOs while maintaining the speed and adaptability of a modern, analytics-driven organization. Our teams think like consultants, pairing structured execution with thoughtful problem-solving—delivering enterprise-grade reliability to large organizations and sophisticated operational capability to smaller, underserved companies.

Our mission drives everything we do. Outsourcing creates significant global value, yet little of it reaches African communities. Hugo is changing that by channeling opportunity into Africa, building meaningful careers, and proving that African talent can help power the future of the digital economy.

What You'll Be Doing

Own all accounting, statutory, tax, treasury, and operational finance responsibilities for Hugo's US operations while managing consolidated financial reporting and the group audit or reviews for Hugo Technologies Inc.

Ensure accurate and compliant financials under US GAAP, maintain strong internal controls, and coordinate with Africa-based finance teams for inter-company funding, IFRS–US GAAP conversion, and local audit support.

Drive automation, working capital discipline, and scalable processes that improve accuracy, cash efficiency, and financial insight across the group.

Key Responsibilities

US Accounting & Reporting

Own the US entity's books, ensuring compliance with US GAAP and timely, accurate financial statements.
Manage month-end close, reconciliations, and revenue recognition.
Prepare monthly and quarterly reports for consolidation and internal decision-making.
Maintain disciplined accounting processes and strengthen controls as the business scales.

Group Consolidation & Audit

Coordinate the group consolidation under US GAAP, incorporating IFRS-based Africa subsidiaries.
Coordinate external financial reviews and audit readiness, ensuring all entities maintain documentation, reconciliations, and controls that meet auditor, lender or investor standards.
Ensure inter-company balances and funding are reconciled and compliant with group policies.
Maintain documentation for inter-company accounting best practices and transfer pricing (knowledge a plus).

US Compliance, Tax & Controls

Oversee all US statutory, tax, and regulatory filings, working with external advisors.
Identify and mitigate financial and compliance risks, including FX and intercompany exposure.
Maintain internal control frameworks appropriate for a high-performing, growth-stage finance function.

Operational Finance, Working Capital & Treasury

Oversee client billing, payments, and receivables, ensuring accuracy and timely collections.
Manage cash flow forecasting, US bank accounts, and fund transfers to subsidiaries.
Monitor and optimize working capital i.e. AR, AP, and intercompany, to ensure liquidity and efficiency.
Coordinate with Operations and Client Success to validate billing data and service metrics. Oversee US payroll funding, processing, and reconciliation, ensuring accuracy, compliance with tax and benefit obligations, and timely filings in coordination with HR or external providers

Business Partnering & Decision Enablement

Partner with FP&A and business leaders to ensure reporting supports performance measurement and decision-making.
Provide insights on trends, margins, and working capital drivers to improve profitability and capital efficiency.
Present financial results in a clear, actionable format for leadership and stakeholders.

Systems, Automation & Leadership

Support process automation and system improvements within NetSuite and reporting tools to enable scale.
Supervise the Billing & Bookkeeping Specialist and collaborate across finance, FP&A, and operations teams.
Promote a culture of accuracy, ownership, and continuous improvement.

Qualifications

Education:

Bachelor's degree in Accounting, Finance, or related field.
Certification: CPA, ACCA, or CA (fully qualified).

Experience

8–12 years in accounting or controllership, including:
US GAAP financial reporting and audit experience.
Exposure to IFRS–US GAAP conversion and multi-entity consolidation.
Hands-on experience with intercompany accounting and working capital management.
Cross-border coordination with multiple entities or subsidiaries.

Technical Skills

ERP experience (NetSuite preferred).
Advanced Excel/Google Sheets for reconciliation and analysis.
Strong understanding of financial data and reporting structures to support FP&A collaboration.
Knowledge of transfer pricing is a plus.

Soft Skills

Analytical, detail-oriented, and proactive.
High degree of judgment, integrity, and confidentiality.
Excellent communicator who can translate financial data into business insight.
Collaborative, partners effectively with the business, and leads through influence across global teams.
Strong business acumen; thrives in a high-growth, evolving environment and balances structure with agility

What We Provide

Hugo offers a remote/hybrid work environment that balances employee flexibility with a collegial, fun office culture. We offer a dynamic environment where ambitious professionals can make a measurable impact and accelerate their careers. Our compensation and benefits are highly competitive.

PRIVACY STATEMENT

Any information you submit to Hugo as part of your application will be processed in accordance with Hugo's Privacy Policy.

EQUAL OPPORTUNITY STATEMENT

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identity, sexual orientation, neurodiversity, disability, or any other legally protected status

Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.

African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this.

Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world's largest tech and media companies, we are providing the continent's university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients.

As a culture, we're Silicon Valley meets ECOWAS — English et en Français. We're smart, dynamic, and ambitious. And we're on a mission to win for our clients and for our people

Financial Controller

Financial Controller