The Snapshot

This is a client-facing, screen-based front desk role for an established Australian dental practice. You'll be one of two virtual receptionists working in tandem, greeting patients over a live video screen, managing the phones, and keeping the daily schedule running without gaps. It's a role for someone who's polished on camera, quick on their feet, and genuinely likes looking after people.

What You Will Actually Do

Patient Check-In & Front Desk

Greet patients on a live video screen as they arrive, the same way you'd greet someone standing in front of you at a front desk.
Juggle that with phone calls at the same time: put a caller on hold, check a patient in, then pick the call back up without losing the thread.
Follow the practice's scripts and policies accurately, while knowing when a situation calls for you to think on your feet instead.

Phones, Email & Scheduling

Handle a steady flow of inbound calls (the bulk of patient contact comes this way), plus email enquiries.
Make outbound calls to confirm upcoming appointments and reduce no-shows.
Keep the appointment book full and accurate, ideally booked out weeks ahead, with no gaps in the day.
Handle cancellation requests with a mix of policy and warmth: explain the cancellation policy clearly, offer to rebook, and keep the patient onside without just caving or being pushy.

Admin & Records

Update patient notes and records accurately after every interaction.
Send invoices and outstanding account correspondence to the right person on the team.
Keep on top of your own notes well enough that you're not asking a patient (or the team) the same question twice.

Lab Coordination

Liaise with dental labs on case timelines and delivery schedules, and flag anything that needs attention.

What You Need to Bring

(Must-Haves)

Demonstrated experience in a receptionist, front desk, or client-facing customer service role
Excellent, clear spoken and written English. You'll be on camera and on the phone all day with patients who need to understand you easily, so clarity matters as much as vocabulary.
Confident and well-presented on camera — comfortable operating as a visible, client facing representative of the clinic through a virtual screen-based interface.
Strong attention to detail with the ability to maintain accurate patient records, notes, and administrative documentation without errors or omissions.
Comfortable following established processes, scripts, and clinic policies while also demonstrating the lateral thinking ability to problem-solve when situations fall outside standard workflows.

Nice to Have

Experience or Familiarity with Dental4Windows, 3CX phone systems, or Zello (training will be provided for the right
candidate).
Previous reception experience in a dental, medical, or allied health setting.
Experience working in a virtual or remote client-facing capacity, including managing video or screen-based patient or customer interactions.

Personal Attributes

Warm and professional-creates a genuine first impression that reflects the quality of the practice
Confident and composed-handles difficult patient interactions calmly and with good judgement
Process-driven and detail-focused-follows scripts and policies accurately while absorbing new information quickly
Lateral thinker who can go off-script when needed and find solutions without escalating every exception

The Setup

Philippines-based candidates only.
Fully remote, full-time, working hours aligned to Australian business hours

Virtual Front Desk Receptionist (Live Video) | Australian Dental Practice | Remote