About The Role

We're looking for a detail-driven and organized Technical Writer Intern to support the Platform Operations team. In this role, you'll help improve how knowledge is captured, structured, and shared by organizing internal documentation, refining runbooks, and building easy-to-navigate content libraries.

You'll work closely with support engineers, platform teams, and operations leads to ensure our technical knowledge is consolidated, accessible, and up-to-date.

What You'll Do

Assist in documenting operational workflows, platform procedures, incident response guides, and runbooks
Audit and organize existing documentation, identifying outdated or duplicate content
Help standardize and structure knowledge articles using consistent templates, metadata, and categories
Support the migration and cleanup of documentation across tools like Confluence, Notion, or SharePoint
Collaborate with support and engineering teams to clarify technical content
Improve searchability and discoverability of internal documentation resources

What We're Looking For

Required:

Strong organizational and written communication skills
High attention to detail and a methodical approach to structuring content
Ability to work independently and proactively in a technical environment
Comfortable using or learning tools such as Notion, Confluence, SharePoint, Google Docs, or similar
Currently pursuing any Bachelor's degree
A personal laptop is required to participate in this internship

Nice to Have:

Interest in knowledge documentation and platform operations
Previous experience working with documentation systems or knowledge bases
Familiarity with concepts like SOPs, incident documentation, or support workflows

What You'll Gain

Hands-on experience documenting and organizing knowledge in a real-world tech operations setting
Exposure to platform operations and how L1/L2 teams manage support at scale
Mentorship and collaboration with engineers, support specialists, and operations leads

Technical Writer Intern Platform Operations

Technical Writer