Job Summary

Performs routine credit and collections activities while supporting customer account management and repayment processes. Applies working knowledge of established procedures to resolve straightforward issues and maintain account accuracy. Operates with moderate supervision while developing functional expertise.

Job Responsibilities

To minimize overdue balances and aging in line with the RELX Global Credit Policy, Terms, Conditions and Procedures.
To set up and maintain a good professional relationship with Customers.
To adhere to the processes set out by the Credit Policy and to minimize risk of loss through delinquent customers.
To support Customer Services, Sales and Accounts Receivables Department to solve customer queries in order to minimize outstanding errors and disputes on the sales ledgers. Support the escalations from the team calls/emails.
To make sure all reports are generate on time and with accurate information.
To keep the team updated with any relevant information about the process and activities.
To coordinate trainings and new assignments for the team.
To conduct regular huddles with the team using the VM Boards.
To assure all shared inboxes are attended in a timely manner.
To control the flow of calls making sure we maintain a low rate of abandonment calls.
To coordinate with the team to make sure they meet the deadlines in a monthly basis.

Qualifications

Bachelor's degree in Accounting, Finance, Business Administration, or related field.
With at least 6 months relevant work experience
Strong attention to detail and accuracy.
Excellent communication and stakeholder management skills.
Ability to manage multiple tasks and meet deadlines.
Problem-solving and analytical mindset
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

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Credit and Collections Coordinator I