About the Role

The role focuses on creating, maintaining, and executing automated tests to ensure the quality of ServiceNow applications, enhancements, upgrades, and integrations.

Responsibilities

Design, develop, execute, and maintain ServiceNow ATF test cases and test suites.
Build reusable test components and automation frameworks.
Automate functional, regression, integration, and end-to-end testing.
Set up and manage test data and test environments.
Analyze test results, troubleshoot issues, and report defects.
Validate ServiceNow configurations, customizations, and integrations.
Create test scenarios and test scripts from business requirements.
Support release testing, upgrade validation, and production deployments.
Participate in Agile ceremonies such as sprint planning and backlog grooming.
Continuously improve test coverage and automation standards.

Qualifications

5+ years of ServiceNow testing experience.
3+ years of hands-on experience with ServiceNow Automated Test Framework (ATF).
Experience testing ServiceNow implementations, enhancements, and upgrades.
Experience working in Agile/Scrum environments.
Experience with ServiceNow modules such as:
Customer Service Management (CSM)
Service Portal
Employee Center

Required Skills

ServiceNow & ATF

Strong knowledge of ServiceNow ATF.
Understanding of ServiceNow architecture and platform capabilities.
Experience with ServiceNow releases and upgrade testing.
Knowledge of: Customer Service Management (CSM) & Workflows and Flow Designer
Scripting & Development
Working knowledge of JavaScript.

Familiarity with

Client Scripts, Business Rules, UI Policies, Script Includes, Flow Designer, Integration Hub
Ability to validate custom ServiceNow development.

Testing & Integration

Functional, regression, integration, and end-to-end testing.
Smoke and sanity testing.
UAT support and defect management.
Experience testing integrations using:
REST APIs
SOAP services
Monitoring tools

Tools

ServiceNow ATF
Jira
Postman
Selenium (preferred)

Soft Skills

Strong communication and stakeholder management skills.
Good analytical and problem-solving abilities.
Ability to work independently.
Strong documentation and reporting skills.
Experience collaborating with developers, architects, and business analysts.
Ability to mentor junior team members.

Preferred Skills

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS)
ServiceNow Certified Application Developer (CAD)
ServiceNow ATF Micro-Certification
ISTQB Certification

Nice to Have

Experience with ServiceNow AI/GenAI features.
Knowledge of ServiceNow Test Management 2.0.
Experience with Performance Analytics.
Experience in regulated industries (Healthcare, Banking, Government).
Experience leading QA activities for large-scale ServiceNow implementations.

ServiceNow Tester