As we continue to expand, Liveware ensures high-quality service and success for both our clients and our team. Specializing in multiple industries, we are one of the leading outsourcing companies in the Philippines.

We're looking for detail-oriented and motivated Fares and Ticketing Agents (GDS) to work with our growing team in our beautiful office in Makati.

Responsibilities:

Issue and reissue tickets efficiently, ensuring completion before airline time limits and striving to exceed personal Key Performance Indicators (KPIs)
Accurately calculate fare quotes and present various options to travel agents
Maintain a focus on delivering excellent customer service in all interactions
Provide accurate and competitive fare quotes and explore suitable options for travel agents
Ensure the correct and timely issuance of all types of airline tickets and Electronic Miscellaneous Documents (EMDs)
Interpret Airline Fare Rules and effectively navigate related ticketing procedures
Answer and manage phone calls and emails from travel agent customers in a professional and timely manner
Liaise with airline representatives and internal account managers to address and resolve fare and ticketing issues collaboratively
Refer complex ticketing inquiries to Senior Fares and Ticketing Consultants, providing necessary details for effective resolution

Requirements:

Must be willing to work on site
At least 1-2 years of experience in Airfare Ticketing is essential
Round World Fares knowledge is desirable
Proven competency in fares and ticketing, with the ability to quickly and accurately decipher fare rules
Intermediary working knowledge of GDS systems, including Travelport, Sabre or Amadeus
Proven ability to work effectively under pressure while maintaining a high level of customer service
Possesses good problem-solving, analytical, and numerical skills
Must ensure work is completed in a timely, accurate, and efficient manner by operational Key Performance Indicators (KPIs)

What we offer:

Competitive salary
Career growth opportunities
HMO within the first month
Additional paid vacation leave
Monthly allowance
Excellent professional development
Hands-on support both locally and internationally
Collaborative work environment and great work culture
Be part of a fast-growing company

Want to know more about Liveware Visit our website liveware.co

Fares and Ticketing Agent (GDS)