Job Description :

Help stop fraud before it spreads. In this role, your analysis and documentation will directly support timely decisions and stronger controls. You will work with a collaborative team that values accuracy, urgency, and sound judgment. If you enjoy investigating complex activity and turning data into action, this role offers meaningful impact every day.

As a Commercial card Fraud Specialist IV - Fraud reporting and suspicious referral specialist IV in Commercial Card Fraud Prevention, you will support efforts to reduce fraud losses through disciplined case tracking, high-quality reporting, and timely suspicious referral preparation. You will research and validate transactions, identify patterns and anomalies, and document findings clearly to support risk management decisions and internal controls.

Job responsibilities

Produce daily, weekly, and monthly reporting on fraud trends, queue volumes, aging, loss and save outcomes, productivity, and escalation drivers
Maintain trackers and reporting outputs to ensure accuracy, consistency, and timely distribution
Analyze results to identify patterns, anomalies, and emerging risks, and escalate actionable insights with supporting data
Research and validate transactions by correlating activity across accounts or entities and documenting rationale clearly
Identify activity that meets criteria for suspicious referral submission and prepare referrals with clear, audit-ready narratives and evidence summaries
Maintain thorough, control-aligned case notes that support internal review and quality expectations
Prioritize work across multiple cases based on urgency, aging, and potential impact while meeting individual and team targets
Partner with teammates and relevant stakeholders to support coverage needs, resolve issues, and promote a strong client experience
Support ad hoc reporting and analytics requests by delivering clear, accurate, and well-structured outputs
Identify process improvement opportunities and help standardize trackers and templates to improve efficiency and consistency

Required qualifications, capabilities and skills

Experience supporting commercial card or payments fraud operations, including investigation support, reporting, or fraud-loss mitigation in a high-volume environment
Demonstrated investigative fundamentals, including researching and validating transactions and documenting conclusions clearly
Experience producing recurring operational reporting (daily, weekly, and monthly) with data quality controls and reconciliation discipline
Ability to manage multiple cases or tasks simultaneously and prioritize based on urgency, aging, and potential impact
Strong written communication skills, including audit-ready case notes, escalation summaries, and structured referral narratives
Strong verbal communication skills with a professional, service-oriented approach
High attention to detail and strong follow-through through closure, including accuracy in trackers and reporting outputs
Strong analytical and problem-solving skills in a fast-paced, target-driven environment
Proficiency with spreadsheet and reporting tools (including Excel functions such as pivot tables, lookups, and filters) and comfort learning new queue and case management tools
Ability to work a schedule aligned to 24/7 operations, including weekends and United States and Philippines holidays
Ability to handle sensitive client and transaction information with confidentiality and integrity

Preferred qualifications, capabilities and skills

Experience in advanced commercial card fraud, business-to-business payments, or corporate payment flows (including purchasing cards, travel cards, or virtual cards)
Experience preparing and submitting suspicious referrals in an audit-sensitive environment, including categorization and evidence packaging
Experience improving reporting efficiency and accuracy through automation or standardization (for example, Power Query or comparable tools)
Experience measuring and explaining loss and save outcomes, productivity, and driver-based performance trends
Experience with continuous improvement methods (for example, process mapping, Kaizen, or Six Sigma) and applying control or quality enhancements
Experience supporting onboarding, peer upskilling, or knowledge sharing as a subject matter resource
Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.