Excel, Forecasting, Mathematical Skills, Scheduling, IEX, Staffing, Analytical Skills

blue pumpkin , Excel, Forecasting, Avaya Variant, Planning, NICE IEX, Scheduling, IEX, Reporting, WFM tools

behavioral analytics , actuarial capabilities, research insights, change management methodologies, analytical and problem-solving skills, financial administration

business insights , Advanced Analytics, workforce optimization planning, WFM data governance, Forecasting, root-cause investigations, WFM processes, Analytics, Capacity Planning, emerging WFM technologies, Continuous Improvement, reporting capabilities, Scheduling, Performance Analysis