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Senior Associate Software Engineer

WHO WE ARE

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) insurance industry. Our modern SaaS platform enables insurers to run agile, cloud-based operations and deliver better customer experiences.

Duck Creek is a flexible-first company, offering employees autonomy in how they manage their work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location, and you'll partner with your leader to participate in meaningful in-person moments that support team connection and collaboration.

ABOUT VISTA

Duck Creek Technologies is a portfolio company of Vista Equity Partners, a global investment firm that partners with mission-critical enterprise software and technology-enabled businesses to drive growth and operational excellence. As part of a Vista portfolio company, you'll work in an environment backed by deep expertise, long-term investment, and a strong commitment to building market-leading businesses and meaningful careers.

POSITION OVERVIEW

As our Senior Associate Software Engineer in our Delivery and Support team, you'll deliver customer implementation projects, configuring, integrating and extending the platform for each customer's needs. Through handover and go-live you'll own application and production support for customer go live. This role sits alongside our core product engineering team rather than within it. You'll work closely with Delivery, Product, Engineering and customer stakeholders to resolve issues quickly, configure and extend the platform for each customer's needs, and feed what you learn back into the product. It suits a hands-on-engineer who enjoys solving real problems that directly affect customers

WHAT YOU'LL DO

Deliver customer implementation projects end to end. You'll configure, integrate and extend the platform to meet customer requirements, working within the core product's architecture and standards
Work with Delivery, Product and customer stakeholders to understand requirements, estimate work and turn them into maintainable solutions delivered to agreed timelines
Lead the technical handover from implementation into live service, making sure environments, integrations and documentation are ready for go-live
Own issues from first report to resolution, including root-cause analysis, fixes, clear communication with customers and internal stakeholders, and steps to stop them happening again
Work with Delivery, Product and core Engineering to turn customer requirements into maintainable solutions and pass recurring issues and product gaps back to the product team
Build quality into delivery through unit and integration testing, troubleshooting, debugging, and maintaining reliable and performant services
Make delivery faster and more repeatable through reusable configurations, CI/CD, deployment automation and better runbooks and monitoring
Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:
Mission: To empower insurers to reimagine the future of insurance
Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses
Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead

WHAT YOU'VE DONE

Bachelor's degree or higher or equivalent additional years of experience applicable functional experience in the discipline or a closely related function
At least 5 years of professional Java engineering experience, with strong experience developing backend web applications.
Proficiency with Spring Boot, REST APIs, JPA, and Hibernate, together with experience working with relational databases such as MySQL
Experience delivering customer-facing implementations or integrations in a SaaS or platform environment.
Experiencing supporting systems, with strong troubleshooting and debugging skills
Knowledge of microservices architecture and software engineering best practices, including unit and integration testing and maintaining high code quality
A proactive, pragmatic approach to problem-solving, with strong communication and collaboration skills and the ability to work effectively both independently and as part of a distributed team
Experience with AWS, Apache Camel, Docker, Kubernetes, or other relevant cloud and DevOps technologies is beneficial
Experience in the insurance industry or working with insurance-related software is beneficial

Skills, Knowledge, Abilities, and Behaviors

Applied knowledge of Software Engineering practices, processes, tools, and operating standards
Sound analytical judgment and structured problem-solving capability
Ability to plan, prioritize, and deliver work against agreed timelines
Clear written and verbal communication for technical and business audiences
Stakeholder management and cross-functional collaboration
Attention to detail and commitment to high-quality work products
Ability to interpret data, identify trends, and convert findings into action
Process improvement mindset with practical change management awareness
Understanding of governance, risk, controls, and policy compliance
Customer, partner, or internal service orientation appropriate to the function
Adaptability in a dynamic global software company environment.
Ownership mindset, accountability, and reliable follow-through
Professional discretion when handling confidential or sensitive information
Ability to learn new systems, tools, methods, and business processes quickly Inclusive behaviors that support collaboration, trust, and constructive feedback

CORE COMPETENCIES

Our team is built on strong core values that guide how we work and grow together. We prioritize clear and thoughtful communication, fostering open collaboration across diverse perspectives to achieve shared goals.

We approach challenges with curiosity and critical thinking, seeking creative solutions while remaining adaptable in a fast-changing environment.

We take accountability for our work and outcomes, holding ourselves to high standards of integrity and professionalism.

Above all, we are committed to doing the right thing-treating others with respect, embracing continuous learning, and engaging inclusively across cultures and backgrounds.

LEARN MORE

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LOCATION & WAYS OF WORKING

Duck Creek is a flexible-first company, offering employees autonomy in how they manage their day-to-day work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations.

This role is aligned to a specific location, and you are expected to reside within reasonable proximity to that location. You will partner with your leader to participate in meaningful in-person moments that support team connection, collaboration, and business priorities.

At the start of your employment, your work may be performed remotely, subject to business needs and company guidelines. As our Flying Together approach continues to evolve, you may be expected to transition to a hybrid work arrangement, including working from a designated office location on a schedule determined by your leader and organizational needs.

The Company reserves the right to modify your work arrangement, including location expectations and in-person requirements, based on business needs, organizational policy, or regulatory considerations.

WHAT WE STAND FOR

Our global team values the unique perspectives each employee brings. Our success is driven by an inclusive culture where everyone can learn from one another, regardless of role or background. This collaborative approach helps us continuously improve our products, services, and systems.

Duck Creek is committed to equal opportunity for all employees and applicants, with decisions based on skills, experience, and achievements-without regard to any protected status.

We strive to lead by example in inclusion, diversity, and equity, creating an environment where employees can be their authentic selves. Our values guide us: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead.

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AI STATEMENT

To ensure an equitable and consistent process, candidates are expected to complete all interviews based on their own knowledge and experience. The use of AI tools during interviews is not permitted.

PRIVACY NOTICE

By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data- Refer

NOTICE

Duck Creek Technologies does not accept agency resumes.