Project Coordinator

We are seeking a highly organized and customer-focused Project Coordinator to support the successful delivery of customer service orders and projects from initiation through completion. This role works closely with customers, vendors, project managers, sales, engineering, and internal operations teams to ensure milestones are met, issues are resolved, and projects remain on schedule.

Key Responsibilities

Coordinate and track customer orders/projects from assignment through installation, activation, and completion
Provide clear, timely status updates, next steps, and follow-up dates to customers and internal stakeholders
Maintain accurate project documentation, trackers, order notes, milestones, and supporting documentation
Manage multiple priorities and workflow tasks using systems such as Salesforce, Smartsheet, Jira, Excel, and other project/order management tools
Coordinate site surveys, installation schedules, vendor activities, activation calls, and customer requirements
Monitor order progress and proactively address delays, missed milestones, aging orders, and potential risks
Communicate regularly with customers, vendors, sales, engineering, and operations teams via email, phone, and Microsoft Teams
Handle first- and second-level escalations with urgency and engage project leadership when additional support is required
Assist with KPI tracking, forecasting, reporting, and overall project delivery performance
Maintain a high level of customer service while driving projects toward timely completion

Requirements

Ideal Candidate

The ideal candidate is a strong communicator who is highly organized, detail-oriented, proactive, and comfortable managing multiple projects simultaneously. Experience in project coordination, service delivery, telecommunications, order management, customer implementation, or a related environment is highly preferred.

Full-Time | Permanent Opportunity

Experience in project coordination, service delivery, telecommunications, order management, customer implementation, or a related field preferred
Strong organizational and time-management skills with the ability to manage multiple projects simultaneously
Excellent written and verbal English communication skills
Strong customer service and problem-solving abilities
Experience with project management, CRM, ticketing, or order management systems is preferred
Comfortable communicating with customers, vendors, and cross-functional teams
Ability to work with urgency, meet deadlines, and follow projects through to completion
Must be able to work onsite in Cebu City, or General Santos City.
Must be able to work on site in office work hours M-F 9:00am-6:00pm eastern time zone

Benefits

Excellents Benefits, 3500.00 in allowances, free meals and shift differential.

Project Coordinator General Santos