Active Listening, Customer Support, Product application, Product Knowledge, Customer service, Communication, Troubleshooting, Problem Solving

Web Servers, Routers, Switches, Dns, Apache, Email Servers, MS SQL, Ftp Servers, Iis, Firewalls, Network Administration, Microsoft Windows Server 2012 or above, Advanced troubleshooting, Wireless access points, Network devices and systems

ticketing systems , Router, modem, CRM Tools, Wi-Fi, Internet connectivity, Documentation, Retention, Basic computer applications, Objection Handling, Service upgrades, Back-office data entry, Billing inquiries, Technical Troubleshooting

Ms Office, Call control techniques, Internet Browsing, Customer service, Technical support, Troubleshooting procedures

ticketing system, Technical Troubleshooting, Troubleshooting

customer service, audio devices, Basic Computer Knowledge, Troubleshooting

Incident tracking system, Remote Incident Management processes, POS devices, Customer system documentation, Level 1 technical troubleshooting