Fortinet, Windows Server, virtualization, Tcp Ip, Pfsense, Linux, Firewalls, Routers, endpoint environments, network storage, multi-layer switches, UDM pro, Ubiquity products, Vendor Management, routing protocol BGP, Inventory Management, Workspace environment for Google, ESET or other antimalware solutions

connectwise , autotask , Basic Networking, Dns, Windows, DHCP, Microsoft 365, Vpn, ticketing system, phishing detection, endpoint protection, Active Directory, MFA enforcement, ScreenConnect, remote support tools, cybersecurity practices, Teamviewer, basic incident response

ticketing systems , Multi-factor authentication (MFA), Patch Management, Ip Phones, Asset Management, Network Printers, Microsoft Intune, Remote assistance tools, Autopilot, Active Directory, Microsoft Windows operating system, VPN remote access and secure connectivity, Endpoint management, LAN/WAN connectivity, Wireless networks, Meeting room technology

IT Service Management (ITSM), Service Level Management, Release Management, Incident Management, Problem Management, Service Request Management, Service Desk Management, Asset Management, Service Continuity Management, Monitoring and Event Management, ITIL v4 principles, Knowledge Management, Measurement and Reporting, ITIL certification, Risk Management, Supplier Vendor Management, Cyber Resilience, Project Management, IT asset lifecycle management

Project Portfolio Management, Microsoft Office, Excel, Project Management, Powerpoint, Process Management, Process Improvement

ticketing systems , Printers, Wan, Vpn, Macos, Lan, Windows, computer hardware, Systems Administration, Microsoft Applications, software systems, Troubleshooting

Excel, Word, Powerpoint, Microsoft Office Suite