Enterprise Resource Planning (ERP) systems, User Acceptance Testing (UAT), SAP, Microsoft Excel, Data Analysis, Process improvement, Operational governance, Quality Management

operational support , Quality assurance, Coaching, Documentation, Healthcare scheduling, Call-handling standards, AI voice agents, Process improvement, Training quality assurance, Performance feedback

U.S. healthcare administrative workflows, HIPAA compliance, EHR PM systems, data literacy, insurance eligibility, root-cause analysis, CPT and ICD-10 coding structures, patient intake scheduling, leadership supervisory experience, QA rubrics standard operating procedures SOPs, EHR CRM and AI monitoring platforms