Job Description

Responsible for managing incoming payments, ensuring accurate records of transactions, and maintaining relationships with clients.

Responsibilities

Information Review

Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
Reviews and identifies if there are adjustments and variances to reconcile
Summarizes information to prepare necessary reports
Liaises with other processors to reconcile any issues regarding client information

Business Process Support

Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
Ensures proper file management for all client systems by accurate and complete documentation
Routes tasks to appropriate processors by utilizing internal systems
Refers matters beyond limits of authority and expertise to immediate superior for direction
Upholds the Crawford Code of Conduct by protecting the confidentiality of information
Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes

Qualifications

Bachelor's degree in Accounting, Finance, Business Administration, or a related field is often preferred.
1 – 2 years of experience in accounting, finance, or a related field
Cash Application Expertise: Ability to apply incoming payments to customer accounts accurately and efficiently.
Communication skills: Excellent written communication skills for interacting with clients, regarding billing issues, payment terms, and collection efforts
Analytical abilities: Strong skills in reconciling accounts, identifying discrepancies and analyzing aging reports to manage and reduce outstanding balances.
Organizational Skills: Strong ability to prioritize tasks, manage multiple accounts, and meet deadlines in a fast-paced environment.
Interpersonal Skills: Ability to work independently and as a team member.
Keen attention to details in order to produce quality output.
Maintains high degree of professionalism and confidentiality.
Familiarity with accounting software (e.g., PeopleSoft, Navision) and Microsoft Office Suite, especially Excel.
Experience in high-volume transaction environment, collections or managing client accounts is a plus.

Business Process Associate II (Finance)