WE'RE HIRING: Senior Service Desk Analyst – M365 and Intune Administration!

Are you an experienced IT professional with strong expertise in Microsoft 365, Intune, and Entra ID We're looking for a proactive and technically skilled Senior Service Desk Analyst to join our team! If you're passionate about solving complex technical issues, optimizing IT operations, and delivering exceptional support to global clients, this opportunity is for you!

Location: WFOI, 2nd Floor, Saint Francis Square, Bank Drive, Ortigas Center, Pasig City
Work Mode: Work from Office (WFO), Hybrid after 3 months
Role: Senior Service Desk Analyst – M365 and Intune Administration

What You'll Do:

Provide advanced technical support and act as the primary escalation point for complex IT issues.

Manage critical incidents, conduct Root Cause Analysis (RCA), and ensure compliance with service-level agreements (SLAs).

Administer Microsoft Entra ID, including Single Sign-On (SSO), Enterprise Applications, SCIM provisioning, and App Registrations.

Manage Microsoft Intune and end-to-end device lifecycles, including enrollment, compliance policies, configuration, and application deployment across Windows, macOS, iOS, Android, and BYOD devices.

Administer and optimize Microsoft 365, Azure/Entra ID, Google Workspace, Active Directory, and enterprise infrastructure.

Support client rollouts, migrations, MDM onboarding projects, and infrastructure enhancements.

Identify opportunities for process improvement and automation to enhance service desk efficiency.

Maintain technical documentation, knowledge base articles, architectural guides, and standard operating procedures (SOPs).

Mentor junior analysts, review ticket quality, and promote technical excellence across the team.

What We're Looking For:

Bachelor's degree in IT, Computer Science, Information Systems, Computer Engineering, or a related field. A relevant technical diploma may be considered with strong hands-on experience.

At least 5 years of hands-on experience in Microsoft 365, Intune, endpoint management, and Entra ID, including 2+ years in an L2/Senior Analyst or technical escalation role.

Strong experience with Microsoft Intune, including device enrollment, compliance and configuration policies, and application deployment across multiple operating systems.

Advanced knowledge of Microsoft 365 and Entra ID, including SSO, Conditional Access, Enterprise Applications, and App Registrations.

Working knowledge of Active Directory, networking, VPNs, DNS/DHCP, and cloud administration.

Experience with PowerShell, automation, Root Cause Analysis, and process improvement is an advantage.

Excellent communication, problem-solving, and stakeholder-management skills, with experience supporting VIP users or global teams.

Ability to independently resolve complex escalations, collaborate across teams, and mentor junior analysts.

Certifications:

Mandatory: MS-900 – Microsoft 365 Fundamentals

Preferred: Microsoft AZ-104, other Microsoft 365 certifications, ITIL v4, CompTIA Network+/Security+, or CCNA.

Ready to take the next step in your IT career

Join our team and help deliver secure, efficient, and exceptional IT services while driving continuous improvement across the digital workplace!

Interested candidates are encouraged to apply now!

Senior Service Desk Analyst M365 and Intune Administrator