Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

The Learning function is a part of the broader HR Services and is primarily focused towards managing End to End Learning administration for the client to deliver the training in all areas across all regions on the project. Learning Admins will assist the instructors, learners, learning teams etc via delivering admistrative tasks. The activities includes but not limited to:

Creating and managing Learning courses in the client Learning Management System, based on the request received from the client approved requesters.
Creating and managing Class/sessions, with a specific start and End date & time, Location, Instructor etc... to deliver the Course content effectively, based on the request received from the client approved requesters.
Roster Management: Managing the Registration/Cancellation for the classes.
Notifying the employees through various communications (email) on the upcoming classes which they have registered for (eg: Registration notification, Joining Instruction, Leader Communication etc...)
Responsibilities may include management of pre-, in-, and post session activities and duties
Triggering feedback survey for the classes completed
Processing the Completion credit for the Learners attending the class based on the allocated hours of the session
Preparing and sharing the evaluation summary report for the class conducted based on the survey result provided by the participants
Providing standard Learning Reports based on the request received
Handling the Learning related queries received through client approved channels
Establish clear understanding of the Learning process flow and related activities
Strictly follow the Learning Admin process map, procedures and job aids to execute the assigned requests appropriately
Strict adherence to the defined Service Level Agreements (SLAs)
Ensure quality compliance as per the defined standard Global process model
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor including responding to emails and enquires in a timely manner  
Assists with client initiatives and other projects as assigned  
Ensures client organizational policies and processes are followed
Timely communication with clients or stakeholders or key dependencies for any required information related to request or any problems encountered

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
Similar work experience especially in a BPO or similar fast-paced setting
Good English Communication(verbal & non verbal)Skills
Basic computer and internet navigation skills
Amenable to working in shifting/night schedule
Basic MS Excel
Proficient in Korean Language (Reading, Writing, Speaking, Listening)

Preferred Technical And Professional Experience

ERP working experience
Ability to prioritize tasks, manage multiple priorities and tight deadlines
Highly organized, analytical, results-oriented and has keen on details
Topik Certification

Learning Practitioners Korean Bilingual