FTP, Linux, Macos, Dns, It Service Management, remote assistance tools, Telecommunications, ITIL practices, NTP, IP networks

PowerShell, Windows, network management, It Project Management, System Administration, Database Management, Linux, Scripting Languages, Python, Macos, Cloud Computing, virtualization technologies, troubleshooting hardware and software issues, cybersecurity best practices

Computer Hardware And Software Troubleshooting, Fortinet, Tcp Ip, It Helpdesk Support, Office 365, Pfsense, Firewalls, Windows 10, ESET or other antimalware solutions, Multi-layer switches and routers, UDM pro, Ubiquity products, Software support and configuration, Vendor Management, Google Workspace, Inventory Management, Routing and routing protocol BGP, Hardware support and configuration

Network management, Vendor management, Troubleshooting, Technical support

IT Service Management (ITSM), Service Level Management, Release Management, Incident Management, Problem Management, Service Request Management, Service Desk Management, Asset Management, Service Continuity Management, Monitoring and Event Management, ITIL v4 principles, Knowledge Management, Measurement and Reporting, ITIL certification, Risk Management, Supplier Vendor Management, Cyber Resilience, Project Management, IT asset lifecycle management

DevOps Key Concepts and Processes, Linux or Windows fundamentals