What this job involves:

As our Facilities Assistant cum Receptionist, you'll be the welcoming face of our workspace and the hands-on professional who keeps our facilities running smoothly. This dual role combines exceptional customer service with practical facilities management, creating an environment where both clients and colleagues can thrive. You'll manage front-of-house operations with professionalism and warmth while coordinating essential facilities tasks that keep our workplace safe, functional, and inviting. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll be integral to creating that positive, collaborative environment every single day. Your ability to juggle multiple priorities, anticipate needs, and solve problems efficiently will directly contribute to the seamless operation of our office and the experience of everyone who walks through our doors.

What your day-to-day will look like:

Greet visitors, clients, and employees with a warm, professional demeanor and manage the front desk reception area
Handle incoming calls, emails, and inquiries, directing them appropriately and providing accurate information
Coordinate meeting room bookings, ensure spaces are prepared and equipped for scheduled appointments, and maintain conference room standards
Manage visitor access procedures, security protocols, and maintain accurate visitor logs in compliance with building and company policies
Support facilities operations by coordinating maintenance requests, liaising with building management and service providers, and tracking work orders to completion
Maintain office supplies inventory, place orders as needed, and ensure common areas remain well-stocked and organized
Monitor and respond to facilities-related issues including lighting, HVAC, cleanliness, and equipment functionality, escalating urgent matters appropriately
Assist with mail and courier services, including receiving, sorting, and distributing incoming deliveries and coordinating outgoing shipments
Support workplace health and safety initiatives by conducting routine inspections, reporting hazards, and helping maintain emergency preparedness materials

Required qualifications:

High school diploma or equivalent, with at least 1-2 years of experience in a receptionist, front desk, or administrative support role
Strong interpersonal and communication skills with the ability to interact professionally with diverse stakeholders at all levels
Proven ability to multitask and prioritize competing demands in a fast-paced environment while maintaining attention to detail
Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and experience with visitor management or facilities management software is advantageous
Basic understanding of building operations, facilities maintenance practices, and workplace health and safety principles
Demonstrated problem-solving abilities and a proactive, customer-service-oriented mindset
Flexibility to occasionally work outside standard business hours for events or urgent facilities matters

Preferred qualifications:

Associate degree or certification in facilities management, hospitality, business administration, or a related field
Previous experience in a corporate environment, particularly within commercial real estate or property management settings
Familiarity with integrated workplace management systems (IWMS) or computerized maintenance management systems (CMMS)
Knowledge of sustainability practices and experience supporting green building or workplace wellness initiatives