HIRING: Client Onboarding & Operations Virtual Assistant

We are looking for a highly professional, organized, and detail-oriented Client Onboarding & Operations Virtual Assistant to support a US-based business across client onboarding, operations coordination, executive support, and sales operations.

The ideal candidate has hands-on experience with client onboarding, project coordination, operations, account coordination, executive assistance, or a similar role, with the ability to manage client requirements, follow up on outstanding tasks, coordinate with internal teams, and keep projects moving from onboarding through launch.

The successful candidate should have excellent spoken and written English, strong attention to detail, and the confidence to communicate directly with US executives and enterprise clients. The candidate should also be proactive, organized, reliable, and comfortable managing multiple priorities independently.

Responsibilities

Client Onboarding & Operations

Coordinate the onboarding process for new clients from initial requirements through launch
Collect client information, credentials, API keys, documents, and other required digital assets
Follow up with clients regarding missing information, documents, and requirements
Manage onboarding checklists, milestones, deadlines, and project requirements
Communicate with clients through email and Slack
Coordinate client requirements and information with internal technical and operations teams
Prepare organized handoffs for internal teams
Track projects and onboarding progress from start to launch
Maintain accurate records of client information, requirements, and project status
Monitor outstanding tasks and proactively follow up to keep projects moving
Eventually manage multiple client onboardings simultaneously

Executive & Sales Operations Support

Provide executive and operational support to the business and team
Manage calendars, appointments, meetings, and schedules
Coordinate sales calls across different time zones
Assist with CRM and sales pipeline updates
Take meeting notes and manage sales follow-ups
Track marketing campaigns, tasks, deadlines, and deliverables
Conduct research and prepare organized summaries
Assist with general administrative and operational tasks as needed

Communication & Coordination

Communicate professionally with clients, executives, and internal team members
Coordinate information between clients and internal departments
Monitor email and Slack communications and ensure timely follow-ups
Follow up on pending requests, requirements, and commitments
Maintain clear and organized communication throughout the onboarding process
Handle client information and business communications with professionalism and discretion

Organization & Task Management

Maintain organized checklists, trackers, spreadsheets, and project documentation
Manage multiple tasks, priorities, and deadlines effectively
Keep client onboarding information and project records accurate and up to date
Identify pending requirements or potential delays and take proactive action
Follow through on assigned tasks with minimal supervision
Support the overall workflow and day-to-day operations of the business

Qualifications

Previous experience as a Client Onboarding Coordinator, Project Coordinator, Account Coordinator, Operations Coordinator, Executive Assistant, or similar role
Proven experience in client onboarding, operations coordination, project coordination, or client-facing support
Strong experience coordinating tasks, requirements, deadlines, and multiple priorities
Excellent spoken and written English
Clear pronunciation and professional spoken English suitable for communication with US executives and enterprise clients
Strong client-facing communication and interpersonal skills
Excellent attention to detail, organization, and follow-through
Proficient in Google Workspace (Gmail, Calendar, Docs, Sheets, Drive)
Experience with Slack and Microsoft Teams
Basic experience with CRM systems and sales pipelines
Strong spreadsheet, checklist, and task management skills
Ability to work independently and take initiative
Professional, reliable, proactive, and highly organized
Experience working with US-based clients or businesses is a strong advantage
Available full-time during US Central Time business hours

What We're Looking For

A proactive and dependable professional who takes ownership of tasks and follows through
Someone who is confident communicating with clients and executives
A highly organized individual who can keep multiple moving parts on track
Someone who can adapt to a fast-paced environment and support the team long-term

Compensation

$5/hour

Work Setup

100% Work From Home

Schedule

Monday to Friday
Full-time
Night shift (US Central Time business hours)

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Client Onboarding & Operations VA