Job Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv

High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
Limitless Growth Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
A Place for Everyone: Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Brief Job Description

Responsible for end-to-end coordination of service requests and work orders across multiple customer accounts and service management platforms
Manages the full lifecycle from intake and technician assignment through parts coordination, scheduling, and service completion
Serves as the central point of contact between customers, field service teams, logistics, and management
Ensures timely service delivery within contractual SLAs
Accepts, processes, and manages work orders received through third-party portals, service management systems, and tracking tools
Creates and updates Service Requests, accepts and completes Work Orders in the enterprise business system (EBS)
Assigns Customer Engineers or Service Partners to service requests with correct scheduling and task details
Manages parts logistics — spare parts tasks, shipment tracking, delivery confirmation
Processes quotes and proposals on customer portals
Gathers and validates site/equipment information across multiple data sources
Maintains tracking sheets/Smartsheets with accurate ticket status, parts info, scheduled dates, and notes
Generates system reports and updates corresponding tracking tools
Performs quality checks on processed SRs and flags discrepancies or system errors
Supports onboarding of new hires and provides peer coaching to junior team members

Required/ Minimum Qualifications

College graduate of any course

Additional / Preferred Qualifications

Previous experience within a service environment performing administrative functions.
Focused with strong administration, analytical and organizational skills.
Possesses initiative and a strong sense of ownership and responsibility
Keen attention to details.
Comprehensive administrative/clerical/back office experience
Time management skills
Must be able to work with minimal supervision.
Works well with others; team player
Fluent English written and verbal skills
Strong sense/knowledge of the service business
Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

Physical & Environmental Requirements

To be used majorly for manufacturing jobs.

Time Travel Needed

No Travel

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

Our Strategic Priorities

Customer Focus

Operational Excellence High-Performance Culture Innovation

Financial Strength

Our Behaviors

Own It

Act With Urgency

Foster a Customer-First Mindset Think Big and Execute

Lead by Example

Drive Continuous Improvement Learn and Seek Out Development

Service Support Coordinator II