Outlook, Ms Windows, VMware, Android, Office 365, Ms Office 365, Windows OS, Ios, PC Hardware configuration, OneDrive, Level 2 desktop support, ITIL service delivery framework, onenote, smartphones, MS Teams, tablet devices, MFDs, Autocad, LANs

network connectivity , O365, Citrix, Comptia A+, Mobile Device Management, Itil, Windows 10, VPN connectivity, Microsoft HDI

Windows OS, Networking Concepts, Itil Foundation, common enterprise applications, troubleshooting methodologies, device configuration, IT service management or ticketing systems, account provisioning, IT service management best practices, cloud-based platforms, business applications, Microsoft Office Suite, user onboarding