Salesforce Crm, Microsoft Office, CRM and other business systems

Microsoft Excel, Salesforce, CRM platforms

Quality Audits, Customer Service

Service Level Agreement (SLA), Excel, Service Request Management, Customer Satisfaction, Multitasking, Ms Office Suite, Taking Ownership, Customer Complaint Resolution, Customer Inquiries, Problem Analysis, Customer Service Escalation Management, Customer Satisfaction Management

ticketing systems , Service Level Agreements (SLAs), User Provisioning, It Service Desk, It Asset Management, Offboarding, incident management processes, Technical Support, Microsoft Office Applications, Onboarding, IT service management processes