Senior Assistant, Collections & Disputes

Location : Taguig, Philippines

Setup : Onsite

Employment Full Time

AT COCA-COLA EUROPACIFIC PARTNERS

At Coca-Cola Europacific Partners (CCEP), you always know you're part of something special and iconic. We are the faces that make, move and sell some the world's most loved brands. We are a global business and one of the leading consumer goods companies in the world.

We are successful because we are passionate, hard-working and committed to our products, our customers and each other. We help our customers grow, and are constantly investing in exciting new products, innovative technologies and fresh ideas that helps us to delight millions of people who enjoy our drinks every day. CCEP is a place where people can grow, be happy and be well in a safe, open and inclusive workplace.

We are international in presence but local at heart-we firmly invested in our local economies and the communities we love; because beyond delivering results for customers.

Qualifications

University Degree or equivalent (Business Administration, Economics, Finance or Accounting)
Fluent written and verbal skills (conversational and business communications) in English
Qualification in LEAN Six Sigma is considered an advantage

Professional Experience

Previous work experience preferably in a multinational company (Finance and/or Accounting) is considered an advantage
Proven experience in developing and implementing solutions with focus on continuous improvement

Technical Skills

Above average knowledge of Microsoft Package
ERP experience essential, preferably SAP
Good knowledge of Sales Force, preferable
Genesys Telephony Solution experience, preferable

Behavioral Competencies

Attention to detail and accuracy
Collaboration and teamwork
Clear communication and stakeholder engagement
Adaptability in a fast‑paced, deadline‑driven environment
Continuous improvement mindset; comfortable with change and ambiguity

YOUR ROLE

The Collections & Disputes Senior Assistant is part of the newly created Australia / New Zealand team. This role will be responsible for maintaining the assigned portfolio of CCEP customers following the outlined Collections & Disputes management strategy within Customer to Cash. The position will be tasked with driving and delivering service excellence to the business with an emphasis on customer service and continuous process improvement.

Key Responsibilities

Independently manages the daily tasks for the assigned portfolio of customers and ensures monitoring of the accounts supported by a detailed financial analysis in order to achieve or exceed targets and metrics
Diminishes bad debt risk by increasing the collections for all receivables and assists with order management where needed
Immediately engages the management team when identifying any significant account deterioration and/or any critical disputes which might be a potential bad debt account
Ensures customer queries raised through the different communication channels are handled in a timely and efficient manner
Supports the Monthly and Annual closing activities for timely closure;
Assists in trainings wherever required, updates process SOPs, keeps an up-to-date version of own portfolio account`s handbook
Proactively looks for improvements to the current collections and dispute management process to bring in continuous improvement
Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements
As requested, undertakes projects or activities not specifically outlined above

KEY Stakeholders

Internal: SSC Teams, BU Teams, Internal Control

External : CCEP customers, External audit teams

Staff, Collections & Disputes