Process improvement, Quality service management, Customer service, Information management policies

workshop facilitation , Stakeholder Engagement, Project Management, Quality Improvement, Lean Service Design, Design Thinking

process improvement, portfolio planning, budgeting, valid CEA salesperson licence

Analytical Skills, Strategic Change Management, Contract Management, Strategic Business Management, 7 Step Sourcing Process, Stakeholder Management, Business Communication, Leadership Skills, Operational Excellence, Category Management, Business Process Improvement, Collaborative Procurement Model, Strategic Sourcing, Negotiation Skills

vendor coordination , Uat, Dashboards, Programme Implementation, Microsoft Excel, digitalisation, system process implementation, Data Analysis, Powerpoint, process improvement, Stakeholder Management, procurement, Budget Tracking, Project Planning, Reporting, Resource Planning

Service Improvement, Data Governance, Data Analysis, Process Optimisation, Business Intelligence

Data Governance, Advanced Analytics, Data Analysis, Business Intelligence, Service Quality, Customer Engagement, AI Capabilities