Sales Admin Executive (IT Industry)

Paya Lebar | Monday-Friday, 9am-6pm | Office-based

We are looking for a responsible and organised Sales Admin Executive to support our day-to-day sales operations.

You don't need to be an IT expert. We have internal tools to assist with quotations, pricing and sales processes, and we will provide training on our products and systems.

This role is suitable for someone who is comfortable using computers, enjoys supporting customers, and is good at keeping track of enquiries and following things through.

What You'll Do

Monitor incoming customer enquiries and ensure emails and requests are attended to promptly
Keep track of open enquiries and follow up so that customer requests do not get overlooked
Respond to customer enquiries via email, phone and online platforms
Prepare quotations using our internal quotation and pricing tools
Check quotation details for accuracy before sending them to customers
Provide basic product, pricing and availability information
Prepare Proforma Invoices (PI) and process customer orders
Hand over confirmed orders to our Operations team for invoicing and delivery
Maintain and update pricelists and sales information
Liaise with suppliers on pricing, stock availability and lead times
Follow up on quotations and other outstanding matters
Assist with project coordination and administrative follow-up
Use and provide feedback on new internal tools and automated workflows as we continue improving our sales processes

What We're Looking For

Good at keeping track of emails, tasks and follow-ups
Responsible and organised, with a strong sense of follow-through
Comfortable using Microsoft Outlook, Excel and Word
Comfortable learning and using new software and internal tools
Able to communicate clearly in English
Comfortable working with basic numbers and pricing
Careful enough to check work before sending it to customers
Responsive and able to prioritise customer requests
Willing to learn and adapt as our processes and tools improve
Positive attitude and able to work well in a small team

0-2 years of working experience is suitable for this role.

Fresh candidates are welcome to apply.

Experience in sales administration, customer service, order processing or IT-related businesses is an advantage, but not essential.

What We Offer

Medical and dental benefits
14 days annual leave
Monday-Friday working week
Training on our products and internal systems
Exposure to IT products, B2B sales and business operations
Opportunity to work with new automation and AI-assisted business tools
Supportive small-team working environment

Skills

Sales Administration
Administrative Support
Customer Service
Microsoft Excel
Microsoft Outlook
Microsoft Office
Quotation Preparation
Order Processing
Customer Orientation
Attention to Detail
Communication Skills
Team Player