FESTIVAL SUPERMALL, INC.

DUTIES AND RESPONSIBILITIES :

The Mall General Manager (GM) is responsible for overseeing all aspects of mall management including but not limited to strategic leasing and tenant relations, business planning and financial management, facilities and operational management and control of all maintenance, inspection, and safety functions. The Mall GM plans and directs the day-to-day operations of the store, develops strategies to improve customer service, drive mall sales, increase profitability, and grow the existing customer base. The Mall GM is overall responsible for ensuring customer needs are met, complaints are resolved and service is quick and efficient.

1. MARKETING

Crafts and implements property Marketing Plan and budget based on allocation from overall budget
Prepares and develops annual calendar of local marketing events, exhibits, and festivals
Oversees property/mall website and social media content
Oversees property/mall decor implementation and logistics
Approves and press releases for local papers
Ensures marketing collateral support for space rentals within property
Develops and upkeeps the mall identity and ensures adherence to corporate brand guidelines
Crafts and implements property Marketing Plan and budget based on allocation from overall budget
Prepares and develops annual calendar of local marketing events, exhibits, and festivals
Oversees property/mall website and social media content
Oversees property/mall decor implementation and logistics
Approves and press releases for local papers
Ensures marketing collateral support for space rentals within property
Develops and upkeeps the mall identity and ensures adherence to corporate brand guidelines

2. STRATEGIC LEASING

Conducts market scanning
Crafts and executes leasing plans
Crafts and executes kiosk leasing plan
Ensures proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall
Negotiates contracts with identified accounts within parameters and exceptions approved by FSI ExCom, to maximize income in line with the business plan

3. OPERATIONS

Develops and maintains a long-term beneficial relationship with all existing tenants and retail groups to ensure continued and future business
Ensures efficient tenant onboarding to offboarding
Deploys Design & Construction Guide for incoming tenants
Oversees general services and housekeeping
Resolves complaints and demands of tenants, works to remove the causes of the complaint, and respond to their requests within the legal and contractual obligations
Develops and implements approved procedures and systems across all mall functions to ensure smooth coordination among various internal departments and to deliver positive customer and tenant experiences

4. SECURITY AND SAFETY

Ensures that the security control plan is maintained for the mall areas by security provider
Ensures statutory compliance on occupational health and safety
Oversees Daily In/Out report of third-party hires

5. PROPERTY MANAGEMENT

Conducts review of design guidelines and of property management plan
Provides budget recommendations for property upkeep and repairs
Oversees effective operations and regular equipment repairs and maintenance
Schedules regular maintenance in conjunction with relevant department heads and follows up on quality and execution

6. FINANCE

Prepares and reviews financial budgets, and monitors performance against financial targets (P&L)
Ensures security deposit clearance
Oversees padlocking and ejection

REQUIREMENTS

Bachelor's Degree in Business, Marketing or related programs
Preferably with an advanced degree in Marketing or Business Development
Minimum 15 years of mall management experience (Mall General Manager level or above), including mall development, mall launching, new site management, and mall renovation
Strong business acumen and good technical knowledge of commercial facilities
Strong mall-specific financial acumen
Good understanding of tenant mix and zoning
Good understanding of mall operations and associated policies and procedures
Good understanding of mall marketing, advertising, and promotion
Knowledge of managing strategic leasing and negotiation
Understanding and experience in managing Service Level Agreements with third party providers
Strong negotiations and sales skills
Excellent interpersonal skills
Leadership and decision-making skills
Possess good communication skills (both written and spoken)
Excellent customer service skills
Sound working knowledge of computer software applications

Mall General Manager (Mimosa)