Are you a master of craftDo you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand's signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Assistant Banquet Manager supports the Director of Banquets in delivering exceptional event experiences aligned with Mandarin Oriental's legendary service standards. This role oversees the seamless execution of banquet operations, ensuring precision in planning, service delivery, and financial accountability.

With a strong focus on coordination, team leadership, and guest engagement, the role ensures that each event is executed flawlessly while fostering a culture of excellence, collaboration, and personalized service.

Key Responsibilities

Event Operations & Service Delivery

Oversee the setup, execution, and breakdown of all events, ensuring adherence to timelines and brand standards.
Ensure all venues are prepared, including lighting, audiovisual, décor, and details, prior to event commencement.
Coordinate closely with Culinary teams to ensure seamless service flow and accurate execution of menus and timings.
Personally oversee events as required to ensure flawless delivery and guest satisfaction.

Guest Experience & Client Engagement

Welcome event organizers and guests, ensuring all requirements are anticipated and met with precision.
Respond promptly to changes or requests before and during events.
Ensure all events reflect the Meeting by Mandarin Oriental (MbMO) promises and LQE standards.
Handle guest feedback and concerns professionally, ensuring timely resolution and service recovery.
Create memorable wow moments that enhance guest experience and loyalty.

Leadership & Team Management

Support the Director of Banquets in supervising and guiding the banqueting team.
Assist in rostering, training, and performance management of colleagues and casual labor.
Foster a collaborative and service-driven environment across departments.
Ensure grooming and professional standards are consistently upheld.

Communication & Coordination

Liaise closely with Catering & Event Sales, Culinary, and other departments to ensure seamless execution.
Participate in daily and weekly event meetings to ensure alignment on all operational details.
Maintain strong relationships with external suppliers, contractors, and industry counterparts.

Financial & Administrative Responsibilities

Support financial planning, forecasting, and monitoring of banquet operations.
Ensure accurate billing for all events and adherence to financial controls.
Monitor productivity, labor costs, and casual staffing requirements.
Prepare reports, event documentation, and maintain accurate operational records.

Brand Standards & Quality Assurance

Uphold Mandarin Oriental's luxury service standards, in line with Forbes Travel Guide and LQA expectations.
Ensure cleanliness, maintenance, and presentation of banquet spaces are consistently at the highest level.
Identify opportunities for service and operational improvement through guest feedback and performance analysis.

Health, Safety & Compliance

Ensure compliance with all hotel policies, safety standards, and regulatory requirements.
Safeguard confidential information and adhere to data privacy standards.
Promote a safe, secure, and inclusive environment for guests and colleagues.

Minimum Job Requirements

Bachelor's degree in Hospitality Management or related field preferred.
Minimum 3–5 years experience in Banquets or Events within a luxury hotel environment.
Strong knowledge of banquet operations, event planning, and service standards.
Excellent leadership, communication, and organizational skills.
Financial awareness, including budgeting and cost control.
Ability to manage multiple events in a fast-paced environment.
Service-oriented mindset with strong attention to detail and guest focus.
Professional demeanor aligned with luxury brand standards.

Why Join Us

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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