Job Description

The primary function will be to organize & analyze data sets and to use reports & visualizations to identify opportunities for the business to improve effectiveness and efficiency. This will lead to better business decision-making by Account Managers, Regional Managers and senior management.

KRA 1: Functional Expertise

Definition: The core duty of the individual that demonstrates and effectively applies depth and breadth of knowledge and skill in a technical or functional area in observable and measurable terms.

Reports Development, Support and Maintenance: Develop, maintain and enhance Power BI reports, dashboards and other BI systems as appropriate.
Ad-hoc reporting support: There will be times where a different type of reporting is needed. This position will support the needs of the Analytics team.
Data Analysis: Provides support by investigating, reviewing, and analyzing data from multiple sources and understands the source structures and business relevance of the data with assigned business areas.
Develop a detailed understanding of the data structure and data flows within Vertiv, the opportunities to use the data and the limitations of what it can do.
Build in-depth understanding of the key Vertiv resources and decision makers of various business functions and disciplines.
Maintain functional understanding of Vertiv's technologies, solutions, and capabilities.

KRA 2: Customer Commitment

Definition: Value-adding activities to provide insightful interface, improved relationships and committed partnership with and for the customers. Successful delivery of this KRA is determined from the perspective of the customer in relation to business results.

Identifies customer needs through communication and probing.
Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time.
Assists customers in handling, servicing, follow-up, communication, and closure of issues.
Completes workload on time. Monitors if transactions are processed in a timely manner.
Implements error-proofing method to ensure all transactions done are accurately.
Participates in conferences calls, meetings, and discussions with customers.
Coordinates with other teams/support to complete the request of customers.
Monitors team service level and assists in workload distribution
Conducts team/functional/business overview presentations during counterpart visits as required by team lead/supervisor.
Assists colleagues in answering general inquiries from customers

KRA 3: Internal Communication

Definition: Effective use of communication and information sharing using the appropriate channels/medium. Provides activities that allow exchange and relay of opinions and insights necessary in the conduct of business.

Plans, executes, and manages own workload and projects in cooperation with line leaders.
Assists in leading team meetings, huddles, and information cascades. Communicates with the team on best practices, lessons learned, process and product updates during team huddles/meetings
Gathers data, analyses trend, generates and submits reports to line leaders with recommendations.
Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products and processes, convey information and respond to queries/requests coming from different levels.
Perform special projects and reports for the internal and external customers

KRA 4: Continuous Improvement

Definition: An ongoing effort to improve products, services, or processes, and the integration of these improvements to standard processes and protocols -- can be applied in a micro (Individual improvement) or macro (organization-wide) level.

Identifies problems areas and sources, offers possible solutions and escalates to line leaders/seniors when necessary.
Completes personal individual development plan and implements agreed training/development activities.
Assists the team lead in identifying team opportunities and challenges. Provide sound recommendations to line leaders and/or stakeholders by translating, enhancing, and consolidating information into forms that can be used for decision making of the top management.
Performs quality checks and provides quality feedback/recommendations to peers.
Support projects related to quality improvement (such as Think Customer, QMS, etc.)

KRA 5: Team Support and Development

Definition: Individual contribution to further team effectiveness and development towards better efficiency, productivity, support quality and quality of work life.

Actively participates in team activities and initiatives.
Fulfil other reasonable duties and projects as required.
Serves as back-up for next level similar or related function for business continuity.
Provides work direction and guidance to junior employees when needed.
Conducts product/process/functional trainings.
Supports/contributes to at least 1 company/platform/business unit project/initiative.
Coordinates and networks with other members of the team to complete assigned projects and programs.
Participates in cross-business unit committees as a contributor.

Requirements

Bachelor of Science degree in Information Science, Business Management, Computer Science, or related majors.
1-year relevant experience
Ability to create compelling reports and visualizations using tools like Power BI.
Knowledgeable with SQL.
Background on automation is a plus.
Familiarity with data structure and flows.
Good to have knowledge of served markets and competitor landscape.
Ability to solve complex business problems using data-driven approaches.

Competencies

Strong analytical and reasoning skills that result in clear technical execution.
Skill at translating requirements into clean, efficient, and quality code.
Willingness to learn, adapt, and stay updated on industry trends.
Ability to multitask, establish priorities and meet tight deadlines.
Strong communication and collaboration skills.

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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