We in AyalaMalls are looking for passionate individuals who want to make an impact. As we continue to re-define our malls, this transformation goes beyond physical spaces—it is about strengthening operations, ensuring safety, and delivering consistently excellent mall experiences for our communities.

As a Mall Senior Operations Associate, you will support the day-to-day operational excellence of the mall and assist in implementing strategic, safety, and facility management initiatives aligned with AyalaLand's standards.

Job Scope

Strategic Management and Direction

Assist the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department within the assigned mall.
Support the execution of operational strategies and initiatives aligned with corporate and mall-level goals.

Operational Management

Assist in the day-to-day management and administration of mall operations within the assigned building, including:
Mall Operations
Safety, Security, and Sustainability
Facility Management
Conduct daily mall inspections (opening, mid-shift, and closing) to ensure compliance with established mall operating systems, standards, and procedures.
Support the implementation of cost-saving initiatives and sustainability projects to help reduce Direct Operating Expenses (DOEs).
Assist in maintaining high-quality property standards through regular inspections and preventive maintenance, including cleanliness, air-conditioning levels, lighting, assets, equipment, and security controls for:
Mall premises
Parking areas
Service areas
Toilets and common areas
Assist in the effective handling of conflicts or disputes involving merchants, customers, and mall visitors, in coordination with the Security team, ensuring minimal disruption to mall operations.
Identify, document, and escalate Health and Safety risks that may impact employees, merchants, contractors, mall patrons, and the general public.

Reporting and Analysis

Assist in the documentation and analysis of operational data and statistical reports to identify root causes of operational issues and recommend improvements to policies and processes.
Prepare and submit regular reports, including:
Summary of Daily Operations Inspection and Monitoring
Summary of Cost-Saving Initiatives and Projects
KRA setting and performance monitoring for Operations Staff
Perform other management-mandated functions as required.

Qualifications

Education:

Bachelor's Degree in Business Administration, Engineering, or any business or technical-related course.

Experience:

Minimum of one (1) year related work experience in Operations Management, preferably in mall, retail or property management industries.

Skills:

Proficient in MS Office applications (Word, PowerPoint, Excel, Visio) and exposure to enterprise systems such as SAP or Oracle.
Above-average oral and written communication skills, including negotiation, presentation, facilitation, and training.
Working knowledge of project management, planning, people management, and leadership.
Basic to intermediate understanding of the interconnection between financial performance and business operations.

Mall Senior Operations Associate

OPERATIONS ASSOCIATE (MAKATI)