About us

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

Role Overview

We are looking for a detail-oriented and proactive Sales Operations to support our Sales team and ensure smooth, accurate, and efficient sales operations across multiple markets.

This role will work closely with Sales, Finance, AEM, and other cross-functional teams to manage sales data, forecasting, contracts, revenue reporting, performance tracking, and operational processes.

Key Responsibilities

Sales Operations & Reporting

Manage and maintain sales operations data, reports, dashboards, and sales performance tracking.
Prepare weekly and monthly sales reports covering revenue, target achievement, pipeline, forecast, and performance by market and sales representative.
Consolidate and validate sales data from multiple sources to ensure accuracy and consistency.
Monitor sales performance against targets and highlight key gaps, risks, and opportunities.
Support management with ad-hoc analysis and business reports.

Forecast & Pipeline Management

Coordinate the sales forecasting process and ensure timely submission of monthly and quarterly forecasts.
Review forecast inputs and follow up with Sales Managers on discrepancies or missing information.
Track pipeline movement, new business, renewals, churn, and changes in expected revenue.
Provide visibility on forecast versus actual revenue and identify significant variances.

Contract & Revenue Operations

Coordinate contract-related processes, including contract status, renewals, amendments, approvals, and billing readiness.
Review contract information, pricing, effective dates, renewal terms, and supporting documents for operational accuracy.
Work closely with Finance to ensure revenue and billing information is aligned with signed agreements and usage data.
Monitor expired and upcoming-to-expire contracts and coordinate follow-up actions with Sales teams.

Commission & Sales Performance

Support the preparation and validation of monthly/quarterly sales commission calculations.
Maintain sales target and incentive-related data.
Validate revenue allocation, sales ownership, and sales splits for commission purposes.
Support periodic sales performance reviews and planning activities.

Cross-functional Coordination

Work closely with Sales, Finance, AEM, and other stakeholders to resolve data and operational issues.
Follow up on outstanding approvals, billing requests, contract actions, and other sales-related tasks.
Identify process gaps and recommend improvements to increase operational efficiency and data accuracy.
Support sales meetings, business reviews, and planning sessions with accurate and timely data.

Requirements

2–4 years of experience in Sales Operations, Sales Administration, Business Operations, Revenue Operations, or a related role.
Strong analytical and problem-solving skills with excellent attention to detail.
Advanced Excel/Google Sheets skills, including Pivot Tables, lookups, formulas, and data analysis.
Experience working with CRM systems such as HubSpot, Salesforce, or similar platforms.
Comfortable working with large datasets and reconciling information across multiple sources.
Strong communication and stakeholder management skills.
Able to manage multiple priorities and work independently in a fast-paced environment.
Good understanding of sales processes, forecasting, revenue, contracts, and billing is preferred.

What We're Looking For

Highly organized: Able to manage multiple reports, deadlines, and stakeholders.
Data-driven: Comfortable analyzing numbers and identifying inconsistencies or trends.
Detail-oriented: Able to spot discrepancies in sales, contract, billing, and revenue data.
Proactive: Follows up on outstanding actions and identifies issues before they become problems.
Collaborative: Works effectively with Sales, Finance, Customer Success, and other teams.
Process-focused: Looks for ways to improve workflows, reporting, and operational efficiency.

Why join us;

At WIZ.AI, you won't just witness the cutting edge of Generative AI. You will define it, engineering proprietary Talkbots and advanced LLMs that deliver transformative, measurable impact for global

enterprises across 17 countries. We offer an unparalleled ground-floor opportunity within a hyper-growth market leader.

Our flat, results-driven culture ensures technical brilliance translates directly to strategic influence,

rewarding your unlimited potential with industry-leading, results-driven compensation.

Elevate your career beyond iteration. Come build your best career story with us.

Sales Ops Admin