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Job Description:

Handles a team of customer service representatives who receive inbound calls from customers who have inquiries/concerns about their insurance policy
Responsible with managing team performance - critical SLAs and KPIS
Responsible with coaching, engaging, and supporting representatives
Responsible with handling Adhoc tasks like managing/validating representative timesheet, real time call outs for AHT, and floor support
Responsible for random call listening for critical

Team Lead (Insurance Account)