Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Sr. Technical Program Manager at Coupa:

This role is responsible for ensuring that Product and Engineering teams consistently operate within the frameworks, standards, and practices that represent the Product and Technical Ops Operating Model and define how Coupa builds, delivers, and learns from its products.

This role focuses on institutionalizing discipline without bureaucracy — embedding the playbooks, rituals, and accountability

mechanisms that enable transparency, traceability, and alignment. Acting as a connective layer between Process & Practices, Data & Insights, Systems & Tools, and Product and Technical Ops leaders and team members, this individual will measure adherence, identify friction points, and drive continuous improvement through operational governance.

What You'll Do:

Governance Enablement

Establish and maintain governance models for Product and Engineering processes across discovery, delivery, and adoption phases
Define clear ways of working aligned to the Product & Tech Operating Model including decision rights, approval gates, and documentation standards
Partner with Process & Practices to translate frameworks (e.g., PDLC/SSDLC, Launch Readiness, Adoption Ops) into measurable and repeatable governance routines
Facilitate operational councils, steering reviews, and retrospectives that reinforce accountability and alignment across teams

Compliance to Product Operations Frameworks

Ensure consistent application of Product Operations standards
Partner with Product Ops Leads to embed compliance metrics (e.g., adherence to roadmap hygiene, release readiness checklists, discovery-to-delivery traceability)

Cross-Pillar Integration

Collaborate with Systems & Tools to ensure governance mechanisms are automated, auditable, and visible through Jira, Confluence, and BI dashboards
Partner with Data & Insights to define KPIs and compliance metrics (e.g., % of teams following standard rituals, variance in roadmap commits vs. actuals, SLA adherence, etc.)
Work closely with Launch Ops and Adoption Ops to ensure governance checkpoints are met across pre-launch, launch, and post-launch phases

Continuous Improvement & Change Management

Create a feedback loop with Product and Engineering leaders to evaluate the usability and business impact of governance frameworks
Establish a continuous compliance model — lightweight, transparent, and value-driven
Facilitate education and enablement sessions to reinforce why governance matters — focusing on empowerment, not enforcement
Lead periodic maturity assessments and recommend adjustments to processes or controls based on evolving organizational needs

What You Will Bring to Coupa:

10+ years of experience in Product Operations, Technical Program Management, or related operational leadership roles
Deep understanding of Product Management and Engineering delivery frameworks
Exceptional attention to detail — able to identify inconsistencies, anticipate downstream impacts, and maintain rigor in execution
Proven success operationalizing governance or maturity frameworks across distributed global teams
Strong analytical skills with the ability to translate process adherence into quantifiable insights
Excellent communication and influence skills; able to drive accountability across peers and senior leaders

Preferred Experience

Prior experience establishing Product Operations or Technical Governance frameworks in a SaaS or enterprise software company
Familiarity with Jira, Confluence, Smartsheet, or equivalent tools for process and governance automation
Experience managing audits of internal processes or maturity assessments across product teams

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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