Payment Gateways, Mastercard, local acquirers, payment methods, operational requirements, alternative payment acceptance, Visa, partner performance metrics, business development, merchant payment solutions, Compliance, Contract Negotiation, Partnership Management, performance management, card acquiring payment schemes

Ariba, Agile, Scrum, Ms Office, Ewm, Sdlc, Fico, Sd, SF, Customer IBP

Noc, Itsm, Networking, Itil, Major Incident Management, Incident Management, Trend Analysis, Operational Metrics, SRE, Crisis Leadership, Vendor Management, ISO20000, Cobit, Operational Reporting, ITIL 4 Foundation, Compute Operations, Infrastructure

Machine Learning, Alteryx, Power Bi, Tableau, Qlikview, automation, Analytics, Microsoft Office Suite, insurance products

Ivr, Genesys, Routing, RPA systems, Ai, BOT, Contact Center solutions, SIP framework, Omni-Channel Orchestration, AI for Natural Language processing, Genesys Cloud suite, Recording, Genesys Designer, Genesys PureEngage, Virtual Hold, Customer Service Operations, Wfm, Genesys Composer

operational analysis , Automation, Forecasting, Process Optimization, Metrics capacity planning, Financial Services, Analytics, Stakeholder Management

Commercial contract management, Budget Management, Operational delivery of Hard and Soft Services, Digitalization initiatives, Facility Services, Continuous Improvement