Job description

The Cloud Operations Specialist will provide day-to-day support to all AIA business units using AIA's Azure public cloud platform including but not limited to incident-, change-, request- and problem management. This role focuses on leveraging azure services administration tasks and optimizing cloud infrastructure, ensuring high availability, scalability, and security.

Employment Type: Full Time/Permanent, Individual Contributor
Location: PhilamLife Gammon Building, 126 LP Leviste Street, Salcedo Village, Makati City
Work Schedule: 24/7 Shifting Schedule, Mondays to Fridays w/ possible on call arrangement
Work Set-up: Hybrid set-up; 3-4 days onsite per week

Roles and Responsibilities:

Responsibilities include, but are not limited to, the following:

Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance which are more demanding and complex.
Analyse existing operational standards, processes, and/or governance to identify and implement improvements.
Support cloud adoption of applications as they are being transformed and/or modernized.
Work as part of 24/7 shift roster to implement changes and requests and resolve incidents.
Provide training and support to team members.
Troubleshoot and resolve cloud-related issues and Collaborate with IT and business stakeholders.
Provide technical support and guidance.

Minimum Job Requirements:

Experience:

5+ years relevant experience in Cloud Engineering / Support role
Excellent understanding and proven experience in Public Cloud implementation, workload migration and operational support in a multi-site enterprise environment.
Relevant professional certifications (Azure, AWS, ITIL etc)
Practical experience of supporting Enterprise Public Cloud Services and automation
Experience within a decentralized organization, preferably within the Group unit.
Sound understanding of IT operating model design and best practices.
Experience in top tier multinational corporation will be an advantage.
Liaise with service providers to ensure that operational processes (backup, patching, provisioning, monitoring) for service follow-up and incident management.

Skills:

Strong problem-solving and analytical skills.
Excellent communication and collaboration skills.
Ability to work in a fast-paced and dynamic environment.

Strong experience in Azure Kubernetes, including:

Design, deploy, manage, and optimize Azure Kubernetes Service (AKS) clusters.
Administer Kubernetes workloads, node pools, ingress, scaling, networking, and storage.
Build and maintain Docker containers and Kubernetes deployment configurations.
Implement and support CI/CD pipelines using Azure DevOps and/or GitHub Actions.
Automate infrastructure provisioning using Terraform, Bicep, or ARM templates.
Troubleshoot Kubernetes, infrastructure, networking, and application deployment issues.
Implement Kubernetes and Azure security best practices including RBAC, network policies, secrets management, and workload identity.
Support high availability, disaster recovery, backup, and platform reliability initiatives.
Collaborate with development and architecture teams to improve platform scalability and deployment efficiency.
Create and maintain operational documentation, standards, and runbooks.
Comply with all company policies and procedures.
Maintain regular and punctual attendance.
Performs other related duties as assigned.

Be part of AIA Philippines's Technology Hub, AIA Digital+

We are a brand that captures AIA's Group-led Technology, Digital and Analytics hubs dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

Launched in Mainland China, Malaysia and the Philippines, AIA Digital+ is bringing together top Technology, Digital and Analytics talent to accelerate AIA's transformation and secure our position as the technology leader in the insurance industry.

At AIA and AIA Digital+, we strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.

JOIN US NOW! Be part of the Industry's certified GREAT PLACE TO WORK for and enjoy these comprehensive benefit package upon hire and upon regularization;

HMO with free 4 dependents (upon hire for Principal and upon regularization for the eligible dependents)

15 days VL and 15 days SL (Pro-rated for mid-year hire)

Guaranteed 14th-month pay

Annual Targeted Incentive (Performance Bonus)

Group Life Insurance

Protection benefits and a lot more w/c will be discussed during the job offer stage

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#AIAITPH #EmpowerYourCareer

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Cloud Operations Lead (Azure Kubernetes Service)