Your potential has a place here with TTEC's award-winning employment experience. As a Sr. Customer Service Representative working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cainta, Monday to Friday from 10am to 4pm at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You'll Do

Do you have a passion for helping others Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
Open and maintain customer accounts and information
Resolve technical issues with patience and understanding
Positively participate in company events, team activities, and continuous learning

What You Bring to the Role

Completed senior high school or has at least completed second year of college
At least 6 months of BPO Experience is preferred but not required.
Requires a strong verbal and written English communication skills
Digital proficiency, including ability to navigate multiple systems and tools.
Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

What You Can Expect

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values

Visit https://mybenefits.ttec.com/ for more information.

Elevate your career|Join TTEC Cainta Travel acct | Up to P25,000 salary package