Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.

Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. We offer roles in project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.

Every offer we make is for an open role with a single client — the kind of role that's almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn't. By recruiting globally for specific client roles, we've grown into one of the fastest-growing companies in the global staffing industry. Every applicant goes through the same steps, and each one is designed to let you show what you can actually do.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that's you, and one of our open roles fits, we'd like to meet you.

Role Summary

We are seeking an E-Commerce Operations Associate to support a luxury apparel e-commerce brand across inventory, wholesale, product data, and receiving operations. This role requires meticulous attention to detail, strong process discipline, and comfort working carefully across multiple systems where accuracy and sequencing directly affect downstream operations.

You will support warehouse receiving, product and inventory data, wholesale account coordination, EDI compliance, reconciliation, and seasonal product setup while identifying discrepancies early and maintaining accurate information across systems.

This role is open to candidates based in the Philippines.

Key Responsibilities

Generate ASNs and inbound receiving documents for the warehouse, ensuring accurate and timely submission
Manage day-to-day communication with the warehouse team regarding receiving and operational requirements
Create new collection catalogs and items in Shopify and Zedonk
Build new product pages in Shopify and complete operational fields including barcodes, SKUs, UPCs, cost, country of origin, and HS codes before handoff to creative and marketing
Maintain accurate and consistent barcode and SKU data across Shopify, GS1, Zedonk, and warehouse systems each season
Coordinate the ordering of new barcode stickers for new product launches
Onboard new wholesale accounts, including EDI compliance setup, and maintain compliance for existing wholesale partners
Coordinate with wholesale receiving and accounts payable teams regarding order deliveries, invoicing, and tracking
Create and maintain email templates in Zedonk and keep wholesale customer data accurate
Complete reconciliation and data-entry work on a same-day or next-day cadence while maintaining a low error rate
Follow established processes and sequencing across systems and flag discrepancies before they create downstream issues

Required Qualifications

3+ years of e-commerce operations experience
Experience working with inventory data, order and receiving processes, and product data entry
Hands-on experience with Shopify and Google Workspace
Experience with Zedonk or a comparable production or ERP system
Experience with EDI compliance and wholesale account coordination
Strong attention to detail and ability to maintain accuracy across multiple systems
Comfortable managing multiple priorities independently and without close supervision
Must be based in the Philippines

Preferred Qualifications

Experience with warehouse or 3PL systems
Experience with returns, exchange, or billing platforms
Experience supporting apparel or fashion e-commerce operations

Tools & Technologies

Shopify, Zedonk or comparable production/ERP systems, Google Workspace, GS1, EDI systems, warehouse or 3PL systems, returns/exchange and billing platforms

Core Competencies

E-commerce operations
Inventory and product data management
Wholesale operations
EDI compliance
Warehouse coordination
Operational accuracy
Process discipline
Data reconciliation
Multi-system workflow management
Independent ownership
Attention to detail
Prioritization and follow-through

What We Offer

Best salaries in the industry
work remotely from the location specified for this role permanently
Opportunities for growth and advancement
A fast-paced and collaborative environment
A warm, people-first company culture
Get paid in your currency of choice
Full benefits

This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.

E-Commerce Operations Associate (Work From Home)