About the Role

SmartScale360 is hiring a Sales Support Associate to support a U.S.-based client by providing exceptional customer service, client support, and sales administration. You'll help ensure a seamless customer experience by handling service inquiries, coordinating sales activities, and maintaining accurate records.

If you're organized, proactive, and enjoy supporting both customers and sales teams, we'd love to hear from you.

Location: Remote (Philippines)

Schedule: U.S. Hours (Final schedule to be confirmed)

Salary:PHP 40,000/month

Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities

What You'll Do

Respond to customer inquiries via phone, email, and other communication channels
Assist clients with service requests and provide timely follow-ups
Prepare quotes, proposals, and sales documentation
Coordinate appointments, meetings, and client communications
Maintain accurate CRM records and update customer information
Track pending requests and ensure timely resolution
Provide administrative support to the sales team and assist with daily operations

What We're Looking For

2+ years of experience in sales support, customer service, client servicing, or account coordination
Excellent English communication skills (written and verbal)
Strong organizational, multitasking, and time management skills
Experience using CRM systems and Google Workspace or Microsoft Office
Customer-focused with a professional and positive attitude
Ability to work independently in a remote environment
Experience supporting U.S.-based clients or using HubSpot, Salesforce, Zoho CRM, or Pipedrive is a plus

Tools You'll Use

CRM: HubSpot, Salesforce, Zoho CRM, or Pipedrive
Productivity: Google Workspace & Microsoft Office
Communication: Slack, Zoom, or Microsoft Teams

Work-From-Home Requirements

Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
Internet: Stable 100 Mbps connection
Backup: Secondary internet connection, device, and power source

Schedule

Work Schedule: To be confirmed by the client
Availability: Must be available to work any day of the week
Shift: Must be flexible to work U.S. business hours based on operational needs

Why Join SmartScale360

Permanent remote work
Competitive salary and performance bonuses
Healthcare benefits
Annual performance appraisal
Career growth opportunities
Work with established U.S.-based clients
Join a supportive and collaborative remote team

Apply Today!

If you're passionate about customer service, sales support, and client servicing, we'd love to hear from you. Apply today and take the next step in your career with SmartScale360.

Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.

Sales Support Associate (Remote)