Role Summary:

Provides centralized human resource services spanning payroll, benefits, and other transactions. Ensures efficiency of service center operations, technology, and transaction processes. Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. Coordinates services with human resource information systems, human resource program managers, and technology specialists.

About the Role

Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
Assists with maintaining accurate employee records including associate personal files
Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
Identify the potential for better team efficiencies and agree with the leader on their implementation
Fully responsible for keeping employee data accuracy and privacy
Facilitate monitoring of team's tasks and accurate entry of completion in trackers
Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
Enrich the processes and the value added services for the internal customer
Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.

Responsibilities

Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
Assists with maintaining accurate employee records including associate personal files
Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
Identify the potential for better team efficiencies and agree with the leader on their implementation
Fully responsible for keeping employee data accuracy and privacy
Facilitate monitoring of team's tasks and accurate entry of completion in trackers
Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
Enrich the processes and the value added services for the internal customer
Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.

Qualifications

Bachelor's Degree
HR Shared Services experience preferred.
Strong written and verbal communication skills.
Ability to plan and prioritize workload.
Ability to use own initiative but work under instruction as required.
Ability to work as part of a team and alone with a can do attitude.
Maintain good working relationships with colleagues across HR.
Ability to provide a high standards of customer care.
Methodical and organized
Quick Learner and self-motivated.
Flexible and adaptable to changes.
Working knowledge of Excel and Word will be preferred.
Willing to be assigned on rotating shift and in North America hours.

About the Work Setup, Shift and Contract:

Work Setup and Shift: Hybrid in BGC (1x/week), US Night Shift schedule
Contract: 6 mos initial contract (extendable or can be converted to permanent role depending on performance and/or business needs)

Human Resources Associate (Night Shift)