Are you a master of craftDo you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand's signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Housekeeping Supervisor is responsible for overseeing the daily operations of assigned sections, ensuring the highest standards of cleanliness, presentation, and guest comfort in line with Mandarin Oriental's legendary service standards.

In a pre-opening environment, this role is essential in supporting operational setup, training team members, and ensuring readiness for a seamless and successful hotel opening.

Key Responsibilities

Housekeeping Operations

Supervise daily cleaning and servicing of guest rooms, suites, and public areas assigned
Ensure all areas meet luxury standards of cleanliness, hygiene, and presentation
Conduct detailed room inspections to ensure quality and brand compliance
Monitor room status and coordinate with Front Office for arrivals and departures
Ensure timely turnaround of rooms to meet operational requirements

Guest Experience & Service Excellence

Uphold Mandarin Oriental's philosophy of intuitive and anticipatory service
Ensure guest preferences, special requests, and VIP arrangements are delivered accurately
Address guest concerns and housekeeping-related feedback promptly
Maintain high standards of presentation in all guest areas

Pre-Opening Responsibilities

Participate in training sessions, SOP implementation, and service standards briefing
Support room setup, mock-up inspections, and snagging processes
Assist in preparing guest rooms, public areas, and back-of-house spaces for opening
Take part in mock operations and simulation exercises

Team Leadership & Supervision

Supervise Housekeeping Attendants, Public Area Attendants, and Laundry staff
Assign daily tasks and monitor team performance
Provide ongoing coaching, training, and guidance
Ensure proper grooming, discipline, and adherence to standards
Support team motivation and foster a positive working environment

Linen, Supplies & Inventory Control

Monitor usage of linen, guest supplies, and cleaning materials
Ensure proper handling, storage, and distribution of housekeeping supplies
Report any shortages, damages, or discrepancies promptly
Support stock control and inventory processes

Coordination & Communication

Coordinate closely with Front Office, Engineering, and other departments
Communicate room readiness, maintenance issues, and special requests efficiently
Participate in daily briefings and shift handovers
Ensure clear communication within the housekeeping team

Quality Assurance & Compliance

Ensure compliance with Mandarin Oriental brand standards and SOPs
Conduct regular inspections of rooms, public areas, and back-of-house
Maintain proper documentation for inspections and reports
Ensure adherence to hygiene, sanitation, and cleanliness standards

Safety & Risk Management

Ensure all safety procedures and security standards are followed
Monitor proper use of cleaning chemicals and equipment
Report accidents, hazards, or incidents immediately
Maintain a safe working environment for team members and guests

Qualifications & Experience

Diploma or Bachelor's degree in Hospitality Management or related field preferred
Minimum of 2–4 years experience in Housekeeping operations in a luxury hotel environment
Previous supervisory experience is an advantage
Pre-opening experience is preferred
Strong attention to detail and organizational skills
Good communication and interpersonal abilities
Knowledge of housekeeping procedures and cleaning standards
Strong attention to detail and quality control
Leadership and team management skills
Guest-centric mindset
Problem-solving and decision-making ability
Organizational and time management skills
Ability to work in a fast-paced environment

Why Join Us

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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