Ever fixed a server, calmed down a client, mentored a junior tech, and still made it home in time

Good. You'll fit right in.

First Focus is looking for an experienced L3 Support/Systems Administrator to join to join our Manila team, supporting a portfolio of US-based clients. You'll work across diverse Microsoft environments, cloud platforms and enterprise infrastructure, solving meaningful technical challenges that keep every day interesting.

You'll spend most of your time tackling Level 2-3 tickets and escalations, supporting a diverse MSP customer base, improving documentation and processes, and helping our Service Desk become even better than it already is.

If you like variety, enjoy learning new technologies, and secretly get a little excited when someone says that's a weird one..., keep reading.

About First Focus

First Focus has spent more than 15 years becoming Australia's leading Managed Service Provider. We've been recognised as Australia's #1 MSP by Cloudtango for nine consecutive years, and we're still growing.

Today we're approaching 500 people across Australia, New Zealand and the Philippines, delivering outstanding IT services to thousands of users every day.

We believe smart people do their best work when they're trusted, supported and given room to grow. We don't hire superheroes. We hire great people who enjoy solving problems together.

One of the values we'd love you to bring is Be the Solution. We take ownership, work together and leave things better than we found them. You can learn more about our values here: https://www.firstfocus.com.au/about-us/

Why you'll love working here

Work across a huge variety of Microsoft, cloud and networking environments
Join a highly experienced MSP team where you'll keep learning every week
Mentor junior technicians and help shape the next generation of engineers
Exposure to modern technologies including AI-driven tools and automation
A culture where knowledge sharing is encouraged, not hoarded
Plenty of opportunity to progress into engineering, consulting or technical leadership

What you'll be doing

Resolve complex Level2-3 support requests and technical escalations
Administer Windows Server environments and Active Directory
Support VMware and Hyper-V virtual infrastructure
Manage Azure, Microsoft 365, Entra ID and Intune environments
Troubleshoot networking issues across switching, routing, VPNs and wireless
Support Meraki and WatchGuard networking solutions
Use ConnectWise RMM, IT Glue and Auvik to proactively support client environments
Assist with documentation, standards and continual process improvement
Mentor Tier 1 technicians through coaching and technical guidance
Deliver excellent customer service while working across multiple managed clients

Requirements

What you'll bring

5+ years of Systems Administration experience, ideally within an MSP
Strong Windows Server administration experience
Excellent VMware and/or Hyper-V knowledge
Experience supporting Azure, Microsoft 365 and Intune
Strong networking skills, including DNS, DHCP, VPNs and switching
Experience with Meraki and WatchGuard firewalls
Familiarity with ConnectWise RMM, IT Glue and Auvik
Interest in AI technologies and modern automation
Excellent communication skills with a genuine customer-first mindset
A collaborative attitude and willingness to help teammates succeed
Candidates must be amenable to working any shift between 7:00 AM and 7:00 PM CST. (between 9:00 PM to 9:00 AM PH Time)

Benefits

Competitive salary package of up to 130,000 per month, depending on experience
Hybrid working arrangements
Never Stop Growing, 10 paid study days every year, certification exam paid, plus salary increases for approved certifications (conditions apply)
HMO from Day 1, including one dependent and dental cover
Free Uprise access with confidential one-on-one coaching
20,000 Employee Referral Program
10,000 MVP Award
Regular social events, EOFY celebrations and Christmas parties
Loyalty bonuses*
Modern offices in Ortigas and Alabang

Office locations:

29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas, Pasig City

26th Floor, Axis Tower One Building, Filinvest Avenue, Alabang, Muntinlupa

If you're looking for real technical challenges, great teammates, modern technology, genuine career growth, and an MSP that believes IT should actually be enjoyable, we'd love to hear from you.

Apply today.

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment: We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.

Systems Administrator/L3 Support | US / Graveyard Shift