google sheets , Power Bi, Tableau, Sql, Dashboards, Excel, automation, low-code RPA tools, AI-enabled tools, Google Gemini, Visio, Claude, Looker, Regulatory Requirements, QA frameworks, ChatGPT, Lucidchart, workflow redesign, SOP management, Microsoft Copilot, operational controls

Microsoft Excel, payment processing systems, card schemes, Mastercard billing processes

business continuity management , Advanced Excel, Key Risk Indicators, Powerpoint, Operational, Risk Appetite Statement