GENERAL MANAGER - CLEANING & FACILITIES MANAGEMENT

Company: Universal HRA Home Service Pte. Ltd.

Location: Singapore

Employment Type: Full-Time

Experience Required: Minimum 3-4 years relevant management experience

ABOUT THE COMPANY

Universal HRA Home Service Pte. Ltd. is a Singapore-based cleaning and facilities management company providing professional cleaning services to residential and commercial clients.

We are looking for an experienced, responsible and hands-on General Manager to oversee the company's overall operations, manpower, client management, business development, sales, contracts, service quality and business growth.

JOB RESPONSIBILITIES

1. Overall Business & Operations Management

- Oversee the company's daily business and operational activities.

- Develop and implement operational plans, procedures and company SOPs.

- Set operational targets, KPIs and performance standards.

- Monitor overall company performance and identify areas for improvement.

- Ensure smooth and efficient daily operations across all projects.

- Handle urgent operational matters and make timely decisions.

- Report business and operational performance to senior management.

2. Cleaning & Facilities Management

- Oversee all cleaning and facilities management contracts.

- Ensure services are delivered according to client requirements, contracts and company standards.

- Conduct regular site inspections and quality audits.

- Monitor cleaning quality, productivity and service performance.

- Investigate service issues and implement corrective actions.

- Manage mobilisation and takeover of new cleaning contracts.

- Ensure smooth commencement of new projects.

3. Manpower Management

- Plan manpower requirements for all existing and new projects.

- Manage deployment of local and foreign employees.

- Prepare manpower schedules and deployment plans.

- Monitor attendance, punctuality, productivity and performance.

- Arrange staff replacements for leave, absenteeism and emergencies.

- Recruit and interview suitable staff when required.

- Conduct staff orientation, training and performance assessments.

- Handle staff performance and disciplinary matters.

- Develop supervisors and team leaders.

4. Client & Contract Management

- Maintain strong relationships with existing clients.

- Attend client meetings, site inspections and contract review meetings.

- Understand client requirements and ensure service standards are maintained.

- Handle client complaints and escalated service issues.

- Ensure timely follow-up and resolution of client concerns.

- Monitor contract renewals and service performance.

- Identify opportunities to increase services for existing clients.

5. Sales & Business Development

- Develop new business opportunities for cleaning and facilities management services.

- Identify and approach potential commercial clients.

- Build relationships with offices, schools, clinics, condominiums, retail outlets, property managers and other organisations.

- Conduct site visits and assess cleaning requirements.

- Prepare and review quotations and service proposals.

- Follow up with prospective clients and support contract negotiations.

- Develop strategies to increase company revenue.

- Identify new markets and potential business opportunities.

- Support the sales team in achieving business targets.

6. Tender Management

- Identify suitable government and private-sector tender opportunities.

- Review tender specifications, requirements and evaluation criteria.

- Coordinate tender preparation with the operations and management teams.

- Assist with manpower planning, costing and pricing.

- Review tender proposals before submission.

- Coordinate site surveys and tender briefings.

- Ensure required documents and certifications are properly prepared.

- Monitor performance of awarded contracts.

7. Financial & Cost Management

- Monitor operational costs and project profitability.

- Review manpower, equipment, transportation and consumable costs.

- Assist with annual budgets and business planning.

- Review pricing and quotations.

- Identify opportunities to improve cost efficiency.

- Monitor unnecessary wastage and operational expenses.

- Work closely with management and accounts on financial matters.

- Follow up on outstanding customer payments when required.

8. Procurement & Equipment Management

- Oversee purchasing of cleaning equipment, machinery, chemicals, tools, uniforms and consumables.

- Coordinate with suppliers and negotiate pricing where appropriate.

- Monitor stock and inventory levels.

- Ensure equipment is properly maintained.

- Monitor company assets and reduce unnecessary losses or wastage.

9. Quality, Safety & Compliance

- Ensure cleaning operations comply with applicable Singapore requirements.

- Ensure employees follow company SOPs and workplace safety procedures.

- Monitor safe use and handling of cleaning chemicals and equipment.

- Investigate workplace incidents and service-related issues.

- Ensure proper operational documentation and records are maintained.

- Support company audits, inspections and compliance requirements.

10. Staff Leadership & Training

- Lead and motivate operational teams.

- Conduct regular team meetings and briefings.

- Set clear responsibilities and performance expectations.

- Monitor staff discipline and professionalism.

- Identify training needs and arrange appropriate training.

- Develop supervisors and future management staff.

11. Marketing & Business Growth

- Support the management team in developing marketing and business-growth strategies.

- Identify new customer segments and service opportunities.

- Support online and offline marketing activities.

- Monitor customer feedback and company reputation.

- Develop business relationships and strategic partnerships.

12. Reporting & Administration

- Prepare regular reports covering operations, manpower, sales, contracts and performance.

- Maintain accurate operational records.

- Analyse KPIs and recommend improvements.

- Ensure proper documentation for clients, staff and contracts.

- Attend management meetings and contribute to business planning.

13. Emergency & After-Hours Operations

- Handle urgent operational issues and client emergencies.

- Arrange emergency manpower replacement when required.

- Respond to major service disruptions and operational problems.

- Coordinate service recovery with clients and operational teams.

- Be available to support critical operational matters when required.

WORKING HOURS & OFF DAYS

Please note that this is a management position with operational responsibilities.

- Working hours are not flexible and will be scheduled according to company and operational requirements.

- Weekly off-days are not fixed or flexible and will be assigned according to operational needs.

- The General Manager may be required to work outside normal working hours when operationally necessary.

- Occasional work on Public Holidays and scheduled off-days may be required due to urgent operational matters, client requirements, site inspections, staff shortages or business needs.

- The candidate must be prepared to handle urgent operational matters outside normal working hours when required.

- The role requires a high level of commitment, responsibility and availability.

REQUIREMENTS

- Minimum 3-4 years of relevant management experience.

- Experience in cleaning services, facilities management, property management, hospitality or a related service industry is preferred.

- Proven experience managing employees and multiple operational sites.

- Strong leadership and people-management skills.

- Strong sales and business-development skills.

- Good negotiation and client-management abilities.

- Strong organisational and problem-solving skills.

- Able to manage multiple responsibilities under pressure.

- Good knowledge of cleaning operations and service standards.

- Good computer, reporting and administrative skills.

- Strong command of English.

- Singapore Class 3 driving licence is an advantage.

- Relevant cleaning/facilities management qualifications are an advantage.

WHAT WE OFFER

- Competitive salary based on experience and qualifications.

- Full-time management position.

- Opportunity to take a key leadership role in a growing cleaning and facilities management company.

- Career development and performance-based progression opportunities.

- Professional working environment.

HOW TO APPLY

Interested candidates are invited to submit:

- Updated CV

- Relevant management experience

- Current and expected salary

- Notice period

- Relevant qualifications and certifications

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Only shortlisted candidates will be contacted.

GENERAL MANAGER CLEANING AND FACILITIES MANAGEMENT