Job Title: AI Solutions Lead – Operations & Back Office

Location: Cebu, Philippines

Employment Type: Full-Time

About the Role

We are seeking an experienced AI Solutions Lead to drive the design, implementation, and continuous optimization of AI-powered solutions across Operations and Back Office functions supporting a major telecommunications client.

This is a hands-on, execution-focused role. You will identify high-impact opportunities, deploy practical AI solutions using Gemini and related technologies, and continuously improve operational performance, efficiency, and customer outcomes. You will work at the intersection of Operations, Technology, and Business to embed AI into day-to-day workflows.

Key Responsibilities

AI Solution Design & Deployment

Identify and prioritize AI use cases across operations
Design and implement end-to-end AI solutions leveraging Gemini and approved platforms
Lead deployment from pilot to full-scale production
Ensure alignment with enterprise security, compliance, and data governance standards

Continuous Improvement & Optimization

Analyze workflows to identify automation and AI augmentation opportunities
Continuously refine deployed solutions based on performance data and feedback
Drive measurable improvements in productivity, quality, turnaround time, and cost efficiency
Maintain a pipeline of AI initiatives aligned to business priorities

Data & Performance Analytics

Use data to uncover trends, inefficiencies, and optimization opportunities
Define success metrics and track ROI of AI initiatives
Develop dashboards and reporting to monitor performance and adoption

Stakeholder Management & Enablement

Partner with Operations leaders and stakeholders to align on priorities
Translate business needs into scalable AI solutions
Train and support teams in adopting AI tools effectively
Serve as the site-level SME for AI capabilities

Governance & Compliance

Ensure all AI deployments follow internal and client approval processes
Maintain documentation (model cards, risk assessments, use case documentation)
Monitor risks, bias, and compliance adherence in AI usage

Key Deliverables

AI roadmap with prioritized use cases, timelines, and expected impact
Successful deployment of initial pilots within 60–90 days
Scaled AI solutions integrated into operational workflows
Measurable improvements across key KPIs (productivity, quality, cost, CX)
Ongoing pipeline of continuous improvement initiatives
Performance dashboards tracking AI impact and adoption
Complete documentation and compliance artifacts

Qualifications

Required:

5+ years of experience in AI/ML, Data Science, Automation, or Digital Transformation
Hands-on experience with large language models (Gemini, GPT, or similar)
Proven experience deploying AI solutions in operational or business environments
Strong analytical and problem-solving skills
Experience integrating AI into workflows (not just model development)
Ability to translate technical concepts into business impact

Preferred:

Experience in BPO, customer experience, or telecommunications
Knowledge of process improvement methodologies (Lean, Six Sigma preferred)
Experience with prompt engineering, automation tools, or workflow orchestration
Exposure to enterprise compliance and governance frameworks

What Success Looks Like

Rapid execution from idea to pilot to scale
Tangible business impact driven by AI adoption
Strong integration of AI into daily operations
Continuous identification and delivery of improvement opportunities

Why Join Us

This role is a key driver of our AI transformation strategy. You will have the opportunity to shape how AI is embedded into core operations, influence business outcomes at scale, and work on high-impact initiatives in a fast-moving environment.