AT A GLANCE

The Corporate Services Senior Manager will oversee Sunnies core operational support functions, ensuring that Engineering & Facilities, Information Systems (Infrastructure & Support), and Administrative Services run seamlessly to enable business operations. This role focuses on operational excellence, compliance, cost efficiency, and service delivery, balancing strategic direction with hands-on execution. It plays a critical role in building scalable support systems and high-performing teams that enable store operations, HQ, warehouse, and expansion efforts.

YOUR OVERALL MISSION & DAY-TO-DAY

Engineering & Facilities Management

Oversee maintenance and operations of Sunnies HQ, stores, and warehouse facilities.
Ensure all sites meet safety, security, and operational standards for employees and customers.
Lead store fit-out, renovation, and engineering projects aligned with brand and design standards.
Drive preventive maintenance systems, asset tracking, and facility lifecycle management.
Manage contractors and vendors to ensure quality, cost-efficiency, and timely delivery.
Implement sustainability and energy efficiency initiatives across facilities.

Information Systems (Infrastructure & Support)

Manage IT infrastructure supporting HQ, warehouse, and retail operations.
Oversee POS systems stability and integration with inventory, finance, and e-commerce platforms.
Ensure network reliability, system uptime, and access management across all sites.
Strengthen cybersecurity, data protection, and system controls.
Lead IT support operations, including service desk, ticket resolution, and SLA management.
Improve user experience through responsive and efficient technical support.

Administrative Services

Lead end-to-end administrative operations including Office services and facilities coordination, Procurement (non-trade) and supplies management, and Logistics and workplace services
Drive procurement excellence
Vendor sourcing, accreditation, and performance management
Contract negotiation and cost optimization
Compliance with internal policies and controls
Standardize and enforce administrative policies, governance, and documentation.
Oversee employee services such as workspace allocation, travel, and general support.
Ensure consistent service delivery across HQ, warehouse, and retail environments.

Leadership & Strategic Support

Align corporate services initiatives with Sunnies growth, expansion, and operational priorities.
Partner with business leaders to ensure support functions enable retail, e-commerce, and creative operations effectively.
Build and lead a proactive, service-oriented, and accountable corporate services team.
Drive cross-functional collaboration to improve efficiency, cost control, and execution speed.
Establish metrics and reporting to track service performance, cost efficiency, and operational reliability.

CORE COMPETENCIES

Creative: Guide teams to think differently and experiment with new ideas. Remove barriers to innovation and scale successful practices across the organization
Considerate: Model empathy, sound judgement and composure across teams. Promote responsible and sustainable ways of working that support people, operations, and the broader community.
Customer Focused: Coach teams to deliver seamless and consistent experiences. Use insights and feedback across teams or stores to continuously improve service and operational flow.
Continuously Learning: Build a culture of learning by coaching others and enabling teams to adapt to change. Create structured opportunities that strengthen capabilities across functions.
Collaborative: Strengthen collaboration by coaching others on trust, alignment, and accountability. Facilitate cross-functional that drives shared ownership and results.

LEADERSHIP COMPETENCIES

Decision Making & Accountability – Balance immediate needs with long-term goals, initiate corrective actions when performance or results fall short.
Strategic Thinking - Scan the market, industry, and internal data to identify emerging opportunities or risks, adjusts medium-term plans accordingly.
People Development – Design or facilitate learning experiences, mentors team members to prepare them for greater responsibilities.
Conflict Management – Resolve disputes involving multiple people or shifting priorities, keep discussions focused on solutions, and ensure agreements are documented.
Managing Self – Juggle multiples projects or responsibilities while meeting deadlines, seek feedback when facing challenges and adjust behavior to improve results.
Learning Agility – Seek challenging tasks outside current expertise, apply lessons from past successes or mistakes to new projects, modify work methods to suit customers, teams, or situations.

YOUR TALENT

Bachelor's degree in Engineering, Information Systems, Business Administration, or related field
10+ years of leadership experience in corporate services, operations, or related fields, ideally in retail or lifestyle industries.
Strong background in facilities management, IT systems, and administrative operations.
Proven track record in managing large-scale projects, process improvements, and vendor negotiations.
Excellent communication, leadership, and problem-solving skills.
Ability to balance big-picture planning with day-to-day operational execution.

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