Job description

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.

We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.

Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Role Overview:

This role is responsible for performing outreach to patients with outstanding balances under $100. This role requires a balance of empathetic communication and technical accuracy to verify ledger details, explain charges, and successfully collect payments.

Key Responsibilities:

• Patient Outreach: Conduct outbound calls to patients to discuss outstanding balances, verify identity (Name and DOB) in compliance with privacy laws, and request payment.

• Ledger Verification: Review the Advanced MD (AMD) ledger to ensure balances are accurate before outreach. This includes identifying charge slips, insurance payments, and write-offs.

• Payment Processing: Securely process payments using credit cards on file or by entering new card information provided by the patient.

• Inquiry Management: Confidently answer patient questions regarding account balances, payment history, and common insurance reason codes (e.g., deductibles, copays, coinsurance).

• Administrative Accuracy: Update the Patient Balance Spreadsheet (PBS) with accurate communication and disposition statuses. Add detailed notes in AMD summarizing all actions taken.

• Call Handling: Leave professional voicemails following specific HIPAA-compliant scripts and perform warm transfers to the Patient AR team for complex issues like payment plans.

Job Requirements and Credentials:

Education: Bachelor's degree in Finance, Accounting, Business, or a related field.
Experience: At least 2-3 years of experience in BPO collections, medical billing, or customer service (preferably US-based healthcare).
Communication: Excellent verbal and written English skills; ability to handle difficult conversations with professional empathy.
Technical Skills: Proficiency in MS Excel (filtering, data entry) and familiarity with EHR/PM software (Advanced MD preferred).
Attention to Detail: High accuracy in reading financial ledgers and identifying discrepancies.
Must have experience in using ECW (eClinicalWorks)

AR Associate (eClinicalWorks) Healthcare account